Shift Operations Manager

24 hours ago


Miami, United States Quantfury Full time
Job Title: Shift Operations Manager

Quantfury, a leading fintech company, is seeking a seasoned professional to fill the role of Shift Operations Manager. This position is responsible for overseeing the Product Communication Specialist team and ensuring the smooth operation of our trading platform.

Key Responsibilities:
  • Manage the day-to-day activities of the Product Communication Specialist team, ensuring all tasks are completed with precision and urgency.
  • Process customer withdrawals accurately and in a timely manner.
  • Audit customer refund calculations conducted by Product Communication Specialists to ensure accuracy and compliance.
  • Ensure all KPI goals for the team are being met and take corrective action when necessary.
  • Provide leadership and support to the team, fostering a high-performance culture and driving continuous improvement.
Requirements:
  • At least five (5) years of experience in trading stocks, futures, or a related field, with a preference for individuals with prior management experience.
  • A Bachelor's Degree in Finance or a related field is strongly preferred.
  • Extensive knowledge of financial markets, including cryptocurrencies, commodities, equities, foreign exchange, and futures.
  • Proven leadership skills, with the ability to manage and motivate a team in a high-pressure environment.
  • Exceptional written and verbal communication skills in both English and Portuguese; fluency in additional languages is a strong advantage.
What We Offer:
  • Competitive salaries, often above industry standards.
  • Flexible work arrangements, including the possibility of remote work.
  • Comprehensive health benefits after 90 days of employment, including exclusive employee discounts.
  • Bonus and incentive programs to reward high performance.


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