Casino Operations Shift Manager

2 days ago

Miami, Oklahoma, United States Buffalo Run Casino & Resort Full time
Job Title: Casino Operations Shift Manager

Buffalo Run Casino & Resort is seeking a highly skilled and experienced Casino Operations Shift Manager to join our team.

Job Summary:

The Casino Operations Shift Manager is responsible for overseeing the day-to-day operations of the casino floor, including the training of operations team members, delegating tasks, and ensuring that all functions are carried out in a timely and efficient manner.

Key Responsibilities:
  • Oversee the day-to-day operation of the casino floor, including the training of operations team members.
  • Delegate tasks and ensure that all functions are carried out in a timely and efficient manner.
  • Update departmental procedure manuals and maintain accurate records.
  • Provide recommendations for improving policies, procedures, and the facility.
  • Ensure accuracy and thoroughness of all departmental records and reports.
  • Verify and review all paperwork for accuracy and investigate any discrepancies.
  • Develop staff in areas of guest service, policies, and procedures.
  • Create, implement, and assess departmental training programs.
  • Establish and maintain professional and courteous guest and team member relations.
  • Enforce casino and departmental policies and procedures, Title 31, and CTR procedures.
  • Take on and manage various projects to aid in achieving company goals and objectives.
  • Ensure compliance with federal and Tribal laws and regulations.
  • Observe and report maintenance or cleanliness issues to the appropriate department head.
  • Respond quickly and courteously to requests for service.
  • Provide exceptional guest service, explain promotions and slot machine features to guests when needed.
  • Witness payouts to guests, ensuring jackpot procedures are enforced.
  • Become familiar with casino events and promotions to accurately inform guests.
  • Communicate guest complaints or concerns to the Casino Operations Manager.
  • Report gaming machine malfunctions to the slot tech department in a timely manner.
  • Take advantage of opportunities to develop long-term relationships with customers.
  • Build a rapport and coordinate daily functions with support services departments.
  • Maintain a visual presence on the casino floor.
  • Assume the duties of another Slot Shift Supervisor or Table Games Pit Supervisor in their absence.
  • Take effective measures to ensure the shift runs smoothly.
  • Obtain and maintain a gaming license.
Requirements:
  • Must be at least 18 years old.
  • High School diploma required.
  • Prior gaming or supervisory experience preferred.
  • 2 years of work experience in Slot Operations and/or Table Games department(s) of similar size preferred.
  • Office skills must include the ability to use standard office equipment and demonstrate Microsoft Excel skills.
  • The ability to use basic math skills, including adding, subtracting, multiplying, dividing, and counting using whole numbers and United States currency.
  • The ability to demonstrate accurate writing skills.
  • The ability to read and interpret written instructions and diagrams.
  • The ability to maintain discretion in handling confidential information.
  • The ability to interact with guests and team members at all levels of the organization professionally.
  • The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays.
Work Requirements:

Shift: Full-time | Swing/Graves

Requires problem-solving skills, cash handling skills, the ability to communicate effectively, and direct others.

Position involves prolonged walking, stooping or bending, lifting or carrying up to 30 pounds on a daily basis.

Work is performed in a casino environment with varying levels of lighting, air quality, noise, and/or temperature.

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