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Customer Service Representative

2 months ago

Clearwater, United States Otter Tail Full time
About Otter Tail

At Otter Tail, we are a leading manufacturer of quality thermoformed products, serving a wide range of industries including horticulture, medical, industrial, and consumer packaging. Our commitment to excellence and customer satisfaction drives us to deliver customized solutions and exceptional service to our customers worldwide.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Maintain accurate and up-to-date customer account information in our ERP system.
  • Process sales orders, send order acknowledgments, and provide timely updates to customers.
  • Respond to customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Collaborate with cross-functional teams to resolve complex customer issues.
  • Initiate and process Return Material Authorization (RMA) requests.
  • Provide extensive support to our remote sales team.
  • Document and update customer service processes and procedures.
  • Suggest and implement process improvements.
  • Act as a backup to other customer service team members as needed.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 1-2 years of experience in customer service or a related field.
  • Previous experience in a fully integrated computerized ERP environment is preferred.
  • Knowledge and proficiency in TMM - SOXF1 (sales order entry) processes and procedures is preferred.
  • Strong communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Positive attitude, collaborative mindset, and a passion for delivering exceptional customer service.
Working Environment

This is a sedentary role that requires sitting most of the time with occasional need to walk or stand. You will be working in a controlled and well-lit office environment with minimal physical hazards. You must be able to wear personal protective equipment as required and adhere to safety procedures.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Otter Tail.