Customer Service Representative

1 day ago


Clearwater, United States Insurance Administrative Solutions Full time
About Insurance Administrative Solutions

We are a leading provider of comprehensive administrative solutions for the insurance industry. Our team is dedicated to delivering exceptional customer service and support to our clients. We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

Job Summary

As a Customer Service Representative, you will be responsible for providing prompt and courteous service to our clients. You will utilize your knowledge of insurance policies and procedures to answer customer inquiries and resolve issues in a timely and professional manner. You will also be responsible for documenting all customer interactions and maintaining accurate records.

Primary Responsibilities:
  • Answer incoming customer calls and respond to customer inquiries in a timely and professional manner.
  • Utilize knowledge of insurance policies and procedures to resolve customer issues and answer questions.
  • Document all customer interactions and maintain accurate records.
  • Transfer or refer misdirected calls to the appropriate individual or department.
  • Communicate openly with team members to ensure accurate responses and avoid duplication of efforts.
  • Meet or exceed service standards and quality metrics.
Requirements:
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of insurance policies and procedures.
  • Ability to document customer interactions and maintain accurate records.
  • Reliability and punctuality are essential.
About Integrity

Integrity is a leading independent distributor of life, health, and wealth insurance products. We are committed to helping people protect their life, health, and wealth so they can prepare for the good days ahead. We offer a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. Join our team and be part of a hyper-growth company with tons of professional opportunities for you to accelerate your career.

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