Automotive Service Director Reconditioning Specialist

4 weeks ago


Rockford, Illinois, United States Grote Auto - Rockford Full time
Service Director Job Description

Grote Automotive, a leading automotive company in Rockford, IL, is seeking a highly skilled Service Director to oversee the operations of our Warranty and Reconditioning Department. This role entails managing the day-to-day activities of our five locations in Indiana and Illinois, ensuring seamless operations and exceptional customer satisfaction.

Key Responsibilities:
  • Investigate potential solutions to problems to identify the best course of action
  • Monitor production capacity levels and assist with production planning
  • Accurately assess issues through reports and direct observations of the shop floor
  • Provide direction and support to the reconditioning team to reach performance goals
  • Encourage and motivate the team to achieve quality, production, and cost objectives
  • Lead and participate in improvement projects
  • Train and guide associates in problem-solving strategies
Requirements:
  • Experience in building and managing high-performance teams
  • Strong drive for continuous improvement
  • Comfortable with managing complex processes
  • Hands-on mentality with the ability to jump in at any stage of a process when needed
  • Proven ability to obtain project deliverables and company metrics
  • Valid in-state driver's license
  • Ability to work with minimal supervision
  • Strong organizational skills and attention to detail
  • Ability to remain flexible in work assignments and schedules
  • Good written and oral communication skills
  • Strong computer skills
Compensation:

$90,000 - $130,000 yearly



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