Automotive Service Manager
3 weeks ago
Job Title: Automotive Service Manager
About the Role:
We are seeking a skilled Automotive Service Manager to join our team at Grote Auto - Rockford. As a key member of our service department, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless vehicle maintenance experiences.
Responsibilities:
- File and manage automotive documents, including maintenance records and repair orders.
- Lead vehicle pick-up efforts, coordinating with auto service porters and customers.
- Resolve customer complaints and make follow-up calls to ensure satisfaction.
- Utilize automotive technology and product knowledge to address customer needs and share service appointment status.
- Review and verify vehicle warranty protections and service contract coverage.
Qualifications:
- Strong organizational, communications, and interpersonal skills.
- A valid, state-issued driver's license and clean driving record.
- Work history in a service advisor role or related to automotive technology.
- A high school diploma or GED.
- Experience with Microsoft Excel, Word, and other basic computer programs.
Compensation: $48,000 - $66,000 yearly
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