Automotive Service Advisor

3 weeks ago


Rockford, Illinois, United States Grote Auto - Rockford Full time
Job Summary:

We are seeking an experienced Automotive Service Advisor to join our team at Grote Auto - Rockford. The ideal candidate will have a strong background in automotive experience and customer handling.

Main Responsibilities:
As the main point of contact for customers regarding warranty and after-sale repairs, you will be responsible for utilizing shop resources efficiently to ensure low-cost and speedy service. This includes handling all service calls and negotiating service agreements, coordinating and managing work orders for the shop, and overseeing after-sale service handling, including warranty repairs. Additionally, you will arrange for customers' vehicles to be brought to our shop for diagnostics and inspections, set appointments with sublet repair facilities as needed, control the repair process by managing the speed and cost of repairs, and submit warranty claims to the appropriate companies for payment.

Key Qualifications:
Automotive experience and customer handling experience are essential for this role. If you possess these skills and are passionate about delivering exceptional customer service, we encourage you to apply.

About Grote Auto - Rockford:
Grote Auto - Rockford is a dynamic and growing auto repair shop. Our commitment to excellence and customer satisfaction sets us apart. If you are looking for a challenging and rewarding role, we would love to hear from you.

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