Product Reliability Engineer
2 weeks ago
As a key member of the engineering team, you will play a crucial role in resolving product issues related to industry-standard servers.
Key Responsibilities
1. Conduct thorough engineering investigations into significant customer escalations and hardware challenges.
2. Enhance customer satisfaction and product quality through prompt resolution of hardware-related concerns.
3. Collaborate directly with design and manufacturing teams to identify root causes of hardware issues down to the component level.
4. Work alongside various internal engineering disciplines (HW, SW, Mechanical, Materials, Reliability) to address hardware problems effectively.
5. Lead the execution of specialized capture programs to improve product performance.
6. Provide constructive feedback to internal and external teams based on analytical insights.
7. Support the dissemination of knowledge and techniques to improve operational efficiency in service centers.
Qualifications
Education and Experience
• A Bachelor's degree in Electrical/Electronic Engineering or a related discipline is required, along with 3-5 years of relevant experience.
• Proven ability to troubleshoot complex hardware issues using diagnostic tools such as logic analyzers and oscilloscopes.
• Familiarity with electrical design tools, including CAD and PCB layout software, is essential.
• Knowledge of key server technologies, including multi-core microprocessors and various memory types, is required.
Skills and Knowledge
• Proficiency in programming languages such as C#, JavaScript, Python, and SQL.
• Experience with operating systems like Windows, CentOS, and Linux.
• Strong analytical and problem-solving skills with a focus on customer needs.
• Ability to work independently in a fast-paced, demanding environment.
• Willingness to travel internationally for employee development purposes.
Job Type: Full-time
Compensation: $85,000 - $95,000 per year
Benefits:
• 401(k) with matching
• Dental and health insurance
• Flexible spending account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
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