Technical Support Specialist

2 weeks ago


Newton, Massachusetts, United States CyberArk Full time

pbAboutCyberArk/b/ppCyberArkisthegloballeaderinIdentitySecurity,providingcomprehensivesecuritysolutionsforhumanandmachineidentitiesacrossbusinessapplications,distributedworkforces,andhybridcloudworkloads./ppThecompany'sprivilegedaccessmanagementsolutionshelpsecurecriticalassetsfortheworld'sleadingorganizations./ppTolearnmore,visitourahref="https://www.cyberark.com/"CyberArkwebsite/aorfollowusonahref="https://twitter.com/CyberArk"Twitter/a,ahref="https://www.linkedin.com/company/cyberark/"LinkedIn/a,orahref="https://www.facebook.com/CyberArk/"Facebook/a./ppbReturnshipProgramOverview/b/ppTheCyberArkReturnshipprogramisa6-monthpaidprogramforindividualswhohavetakenanextendedbreakfromtheworkforceandwanttoreconnectwiththeircareer./ppAsaremoteposition,participantswillrefreshtheirexistingskills,receivespecializedlearninganddevelopment,andmentorshipfromourclientservicesteamsonourCustomerSupportteam./ppUponsuccessfulcompletion,therewillbeanopportunitytoapplyforfull-timeemployment./ppbJobResponsibilities/b/ppAsaCustomerSupportEngineer,youwillworkdirectlywithFortune500customerstotroubleshootissueswithCyberArk'ssoftwaresuite./ppYouwillrespondtocustomerinquiriesandtechnicalproblemsthroughwebportal,livesessions,andtelephone./ppKeyresponsibilitiesinclude:/pulliAddressingcustomerbusinessneedsandtechnicalissuesthroughdiligentresearch,reproduction,andtroubleshooting./liliDocumentingalltechnicalinquiries./liliDevelopingandreviewingcontentforknowledgesharingforbothinternalpurposesandcustomer-facingplatforms./liliCollaboratingwithglobalsupportcolleagues,securityservices,sales,operations,andadministrationtoensurethelong-termsuccessofourcustomersandthecompany./li/ulpbQualifications/b/ppTobesuccessfulinthisrole,youwillneed:/pulliAtleast3-5years'experienceinTechnicalSupportorasimilarpositioninasoftwarecompany./lili3+yearsofexperienceataSaaSorsecurityvendorinaconsultancyoradvisoryrole./liliStrongtechnicaltroubleshootingskillsandproblem-solvingabilities./liliExcellentcommunicationskillsandapassionforprovidingworld-classservice./liliExperienceofdirectlysupportingenterprise-levelcustomers./liliAbilityanddesiretolearnproductsandtechnologies./liliStrongtimemanagement,decision-making,prioritization,andorganizationskills./liliThoroughknowledgeofMicrosoftWindowsoperatingsystemandserverplatformswithemphasisonWindows2008/2012/2016Server./li/ulpbAdditionalInformation/b/ppCyberArkisanEqualOpportunity/AffirmativeActionemployer.Allqualifiedapplicantswillreceiveconsiderationforemploymentwithoutregardtorace,color,religion,creed,sex,sexualorientation,genderidentity,nationalorigin,disability,orprotectedVeteranstatus./ppWeareunabletosponsorortakeoversponsorshipofemploymentVisaatthistime./ppThesalaryrangeforthispositionis$67,000-$95,000/year,pluscommissionsordiscretionarybonus,whichwillbebasedontheemployee'sperformance./ppBasepaymayalsovaryconsiderablydependingonjob-relatedknowledge,skills,andexperience./ppThecompensationpackageincludesawiderangeofmedical,dental,vision,financial,andotherbenefits.



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