CyberArk Support Specialist
9 hours ago
CyberArk is the global leader in Identity Security, providing comprehensive security solutions for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads, and the DevOps lifecycle.
Job DescriptionCyberArk Customer Support Engineers provide front-line technical support for the company's worldwide enterprise customers and partners, resolving technical problems through diligent research, reproduction, and troubleshooting.
Responsibilities:- Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
- Document all technical inquiries and develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
- Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
- At least 5-7 years' experience in Technical Support or a position of similar nature in a software company.
- 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
- Capable of understanding the technical aspects of a complex system.
- Strong technical troubleshooting skills and problem-solving.
- Excellent communication skills and a passion for providing world-class service.
- Experience of directly supporting enterprise-level customers.
- Ability and desire to learn products and technologies.
- Must be able to work independently as well as with others, as part of a domestic and international team.
- Excellent time management, decision-making, prioritization, and organization skills.
- Knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows Server.
- Participate in on-call rotation to provide 24/7 support for the customers.
- Working knowledge of CyberArk products.
- Ability to communicate effectively with internal and external partners.
- Follow documented KCS best practices.
CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $67,000 - $95,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance.
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