Implementation Specialist
3 days ago
At Aquant, we empower field service professionals to become heroes using our personalized generative AI platform, Service Co-Pilot. Our team is dedicated to delivering exceptional onboarding experiences for our customers, and we're looking for a skilled Implementation Specialist to join our ranks.
As an Implementation Specialist, you'll play a critical role in driving successful onboarding for Enterprise Service Co-Pilot customers. You'll work closely with customers and our Technical Success Managers to ensure seamless integration and effective use of our platform.
Key Responsibilities:
- Engage with customers upon deal closure and lead them through the onboarding process
- Work directly with customers, including data resources and SMEs, to collect and analyze data and drive effective use of internal processes and best practices
- Advise customers on their integration approach and pull in more technical resources as needed
- Support Technical Success Managers in overall engagement and assist them in support of the process
- Create and maintain in-depth project plans and implementation plans in partnership with Technical Success Managers
- Participate in regular weekly customer touchpoints and conduct ad-hoc meetings as needed
- Support Customer Success Managers in preparation for SteerCos or other Executive meetings
- Document best practices and share feedback on potential improvements to the onboarding process
- Work with the Product team to identify and advocate for enhancements that will drive higher quality and more efficient onboarding
- Transition knowledge to relevant CSM and/or Support resources upon completion of customer onboarding
The Ideal Candidate:
- 2+ years prior customer-facing experience in a technology/SaaS company, preferably with onboarding customers and technical implementation
- Strong analytical skills, logical thinking, and troubleshooting skills - advanced Excel skills are a plus
- Sense of urgency and personal agency to solve problems proactively
- Understands when and how to manage to a tight timeline while maintaining standards of excellence in the midst of ambiguity
- Team-oriented with strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and success
- Able to build strong working relationships and execute across multiple cultures, geographies, and time zones
- Energized by setting up and driving processes
- High degree of detail orientation and follow-through
- Excellent project management skills
- An exceptional communicator - articulate, confident, self-aware, and comfortable using data to tell a story and solve problems with teams and customers
In compliance with the New York City Pay Transparency Law, we are sharing this base salary range. This range is not inclusive of our discretionary bonus, equity, and benefits package. When determining a candidate's compensation, we consider a number of factors including skill set, experience, job scope, performance in assessments during the interview process, and current market data.
NYC Salary range: $70,000 - $84,000
At Aquant, we value:
- Be Humble and Respectful: We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent, and value everyone's contributions
- Be Curious: Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to feedback
- Take Ownership: Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and results
- Act with Integrity: Act with Integrity. Do great things while doing the right thing for your customers and colleagues
Some of our benefits:
- Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation planning
- Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time employees
- Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and training
-
Newton, Massachusetts, United States Bright Horizons Children's Centers Full timeJob SummaryThe Application Specialist Implementation role provides system and configuration guidance to clients, making best practice recommendations for deploying products and solutions on assigned projects. This includes guiding clients through standard implementation requirements, documenting specifications, and executing system and technical...
-
Implementation Specialist
9 hours ago
Newton, Massachusetts, United States Aquant Full timeDrive Successful Onboarding for Enterprise Service Co-Pilot CustomersAquant is seeking an experienced Implementation Specialist to lead clients through the onboarding process and drive successful adoption of our personalized generative AI platform, Service Co-Pilot. As an Implementation Specialist, you will work closely with customers and in partnership with...
-
CDP Implementation Specialist
5 days ago
Newton, Massachusetts, United States Trident Consulting Full timeJob Title: CDP ArchitectJob Summary: Trident Consulting is seeking a skilled CDP Architect to lead the implementation of customer data platforms for our clients. As a CDP Architect, you will be responsible for designing and implementing end-to-end customer data platforms, leveraging your expertise in Microsoft Dynamics and Microsoft Customer Insights. Your...
-
Implementation Engineer
4 days ago
Newton Center, Massachusetts, United States PaxeraHealth Full timeTransforming Healthcare IT with PaxeraHealthWe are seeking a highly skilled Implementation Engineer - Medical Imaging Specialist to join our team at PaxeraHealth. As a key member of our Technical Support Services team, you will play a critical role in deploying and supporting our innovative medical imaging solutions.As a seasoned professional in Healthcare...
-
Clinical Documentation Specialist
5 days ago
Newton, Massachusetts, United States Mass General Brigham Full timeJob Title: Clinical Documentation SpecialistMass General Brigham is seeking a highly skilled Clinical Documentation Specialist to join our team. As a Clinical Documentation Specialist, you will play a critical role in ensuring the accuracy and completeness of medical records, facilitating compliance with regulatory requirements, and promoting high-quality...
-
RN Step Down Specialist
2 days ago
Newton, Massachusetts, United States Sigma Full timeJob Summary:We are seeking a skilled Registered Nurse to join our team as a Step Down Specialist. In this role, you will provide direct nursing care to patients in a step-down unit, implementing and monitoring patient care plans, and coordinating with the healthcare team to ensure seamless patient care.Responsibilities: Provide direct nursing care to...
-
Transition Coordinator Specialist
5 days ago
Newton, Massachusetts, United States Newton Public Schools Full timeJob Title:Transition Coordinator/SpecialistJob Summary:We are seeking a highly skilled Transition Coordinator/Specialist to join our team at Newton Public Schools. The successful candidate will be responsible for overseeing the Community Connections Post-Graduate Program, providing transition services to students with disabilities, and collaborating with...
-
Transition Coordinator/Specialist
4 days ago
Newton, Massachusetts, United States Newton Public Schools Full timeJob Summary:The Transition Coordinator/Specialist will oversee all functions and operations of the Community Connections Post-Graduate Program. This includes supervision and evaluation of program staff, collaboration with high school teachers and administrators, and development and implementation of individualized transition supports and services for...
-
Travel Nurse ICU Specialist
3 days ago
Newton, Massachusetts, United States PlanetHealthcare Full timeJob Title: Travel Nurse ICU SpecialistJob Summary:Planet Healthcare is seeking a skilled Travel Nurse ICU Specialist to join our team. As a Travel Nurse ICU Specialist, you will provide high-quality patient care in a fast-paced ICU environment.Responsibilities:* Provide direct patient care to critically ill patients in the ICU* Collaborate with the...
-
Home Health Care Specialist
3 weeks ago
Newton, Massachusetts, United States Della Infotech, Inc. Full timeJob SummaryWe are seeking a skilled and compassionate Home Health Care Specialist to join our team at Della Infotech, Inc. As a Home Health Care Specialist, you will be responsible for providing high-quality care to patients in their homes, working closely with physicians to develop and implement personalized care plans.Key ResponsibilitiesAdminister...
-
Nurse Specialist
2 days ago
Newton, Massachusetts, United States Mass General Brigham Full timeJob Title: Mental Health Specialist 32 D/E Alcohol And Drug TxJob Summary: We are seeking a skilled Mental Health Specialist to join our team at Mass General Brigham. As a Mental Health Specialist, you will provide direct patient care and participate in therapeutic milieu.Responsibilities:Provide direct patient care and participate in therapeutic...
-
Digital Experience Specialist
2 days ago
Newton, Massachusetts, United States PSMJ Resources, Inc. Full timeUnlock Your Potential as a Digital Experience SpecialistAt PSMJ Resources, Inc., we're seeking a talented individual to join our marketing team as a Digital Experience Specialist. In this role, you'll be responsible for studying web user experiences, identifying areas for improvement, and implementing changes to increase conversions.Key...
-
Registered Nurse
5 days ago
Newton, Massachusetts, United States Mass General Brigham Full timeJob Title: Registered Nurse - Allergy SpecialistMass General Brigham is seeking a highly skilled Registered Nurse to join our Allergy and Immunology team. As an Allergy Specialist, you will be responsible for providing exceptional patient care and education to individuals with complex allergy needs.Job Summary:We are seeking a compassionate and...
-
Behavioral Specialist
5 days ago
Newton, Massachusetts, United States Sunbelt Staffing Full timeJob Title: Registered Behavior Technician (RBT)Job Summary:Sunbelt Staffing is seeking a full-time Registered Behavior Technician (RBT) to work with a school district near Newton, MA. The ideal candidate will have a minimum of 1+ years of experience as a Behavior Specialist and hold RBT certification through the BACB.Responsibilities:Provide behavioral...
-
Travel Nurse ICU Specialist
3 days ago
Newton, Massachusetts, United States Access Healthcare Full timeJob Title: Travel Nurse ICU SpecialistJob Summary:Access Healthcare is seeking a travel nurse ICU specialist for a travel nursing job in a reputable healthcare facility. The ideal candidate will have experience in ICU settings and a strong passion for delivering exceptional patient care.Responsibilities:Provide high-quality patient care in the ICU...
-
LPN Home Health Specialist
1 day ago
Newton, Massachusetts, United States InfiCare Health Full timeJob Title: LPN Home Health SpecialistJob Summary:InfiCare Health is seeking a skilled LPN Home Health Specialist to join our team. As a Home Health Nurse, you will provide high-quality patient care in a home setting. This is a local contract opportunity with a competitive compensation package.Responsibilities:- Provide patient care in a home setting- Conduct...
-
Nurse Care Specialist
13 hours ago
Newton, Massachusetts, United States JobRialto Full timeJob SummaryThe Nurse Care Specialist is a key member of our medical team, responsible for delivering high-quality patient care and services. Under the supervision of the Nurse Manager, this role involves assessing, planning, and implementing care plans for patients and their families.Responsibilities- Provide direct patient care, including administering...
-
Nurse Specialist
3 days ago
Newton, Massachusetts, United States Mass General Brigham Full timeMass General Brigham is seeking a skilled Nurse Specialist to provide high-quality care to patients in the Maternal Newborn unit. The ideal candidate will have a strong background in maternal-newborn nursing and excellent communication skills.Key Responsibilities:Provide direct and indirect patient care using the nursing process (assessment, planning,...
-
Manufacturing Engineer Specialist
2 days ago
Newton, Massachusetts, United States Corning Incorporated Full timeJob Summary:Corning Incorporated is seeking a skilled Manufacturing Engineer Specialist to join our team. As a key member of our engineering team, you will be responsible for providing subject matter expertise in engineering that improves product, process, and/or equipment performance. This includes planning, organizing, and implementing projects to increase...
-
Neuroimaging Specialist
5 days ago
Newton, Massachusetts, United States Atlantic Health System Full timeAbout the RoleWe are seeking a skilled and dedicated Neuroradiologist to join our Department of Radiology at Newton Medical Center and Hackettstown Medical Center.Key ResponsibilitiesInterpret imaging studies of the brain, spine, and head and neckPerform procedures such as myelograms and lumbar puncturesCollaborate with other specialists to develop and...