Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Engineer to join our team at PaxeraHealth Corp. in the USA. As a developer of innovative medical imaging technologies, we are shaping the industry and transforming healthcare solutions.
The successful candidate will be responsible for providing top-notch customer support to our clients, ensuring they receive adequate technical assistance via various communication channels. Key functions include:
- Technical issue resolution via email, phone, and remote access.
- Assisting with medical imaging software and hardware implementations for new customers.
- Managing product setup and providing product presentations to customers and visitors.
- Developing, refining, and tuning integrations between applications.
- Providing information by collecting, analyzing, and summarizing development and service issues.
- Ensuring software meets quality, security, modifiability, and extensibility requirements.
Qualifications and Skills:
- Ability to solve complex problems related to PACS software implementation, upgrades, and compatibility/bug issues.
- Knowledge in Healthcare imaging Standards (HL7, DICOM, IHE).
- Ability to prioritize and delegate urgent quality tasks to meet business requirements and deadlines.
- Strong relationship-development skills for long-term, mutually beneficial vendor and client relationships.
- Minimum of 3 years of experience in a healthcare IT Technical Support role, including PACS and medical IT software development, analysis, and implementation.
- Strong and effective communication skills for understanding and expressing complex issues and solutions.
- BA/BS degree in Biomedical Engineering, Computer Science, or related discipline, or equivalent combination of education and experience.
We offer on-the-job training and a respectful, friendly work environment in a growing company. If you are interested in this exciting opportunity, please send your resume now.
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