Front Desk Sales Representative

2 weeks ago


River Forest, Illinois, United States Massage Envy Full time
About the Company

Massage Envy is a leading wellness franchise providing massage, stretch, and skin care services. The brand is built upon the belief that regular massage, stretch, and facials are integral components of whole-body wellness and keep your body working.

Job Summary

Do you believe in self-care and a wellness journey? Do you want to be part of a community committed to helping people feel their best? If the answer is "Yes," we want you on our team at Massage Envy.

Key Responsibilities:
  • Provide Exceptional Customer Service: Greet clients upon arrival, schedule services, answer phone calls, address questions and concerns, protect client confidentiality, and maintain a safe and therapeutic environment for everyone in our location.
  • Promote Total Body Care: Educate clients on new and expanded services, sell the Massage Envy Wellness Program, book clients for future services, and encourage home-care retail purchases based on service provider recommendations.
  • Drive Member Retention: Outreach to clients via phone and email to ensure they receive the best possible experience.
  • Uphold Core Values: Optimize, gratitude, excellence, consistency, and empathy are the foundation of our workplace culture.
  • Support Team Goals: Recognize and support team goals, and build positive relationships with team members.
Qualifications:
  • Prior experience as a Customer Service Representative or Administrative role.
  • 1 year plus experience handling incoming calls from clients regarding services.
  • Minimum of 2 years of sales experience.
  • Provide exceptional customer service by actively listening to clients understanding their needs, and offering appropriate solutions.
  • Open schedule availability.
  • Excellent verbal and written communication skills.


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