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Sales and Customer Service Representative

2 months ago

River Forest, Illinois, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach
What We Offer
  • Competitive base pay plus bonuses and commissions
  • 401(k) plan
  • Employee referral bonus program
  • Employee Assistance Program
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee discounts on services and retail
Requirements
  • High school diploma (or equivalent) and previous retail or sales experience (preferred)
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
About Us

At Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey. We're a team of experienced professionals who share a passion for helping others, and we're looking for like-minded individuals to join us.

We're an equal opportunities employer and welcome applications from all qualified candidates. If you're ready to join a growing community with experienced professionals who share your same passion, we look forward to meeting you.