Customer Service Representative

6 days ago


Radnor, Ohio, United States Drury Hotels Full time

**Job Summary**

Drury Hotels is seeking a friendly and organized Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest experiences and ensuring a smooth and efficient check-in and check-out process.

**Key Responsibilities:**

  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest arrivals and departures, handling check-in and check-out procedures with accuracy and efficiency.
  • Manage guest records, including updating information and resolving any discrepancies.
  • Handle cash and credit transactions, maintaining a high level of accuracy and attention to detail.
  • Assist with breakfast and evening Kickback service, including food preparation, setup, and cleanup.
  • Participate in ongoing training and development to improve skills and knowledge, ensuring a high level of service and hospitality.

**Requirements:**

  • Warm and friendly manner in relating to and interacting with the public.
  • Demonstrated attention to detail while handling multiple tasks simultaneously.
  • Familiarity with handling money, making change, and using office machines in day-to-day activities.
  • Ability to speak and receive direction (written and verbal direction) in English.
  • Willingness and ability to work alone as scheduled.

**What We Offer:**

  • A competitive hourly rate.
  • Quarterly bonuses up to $3200/year based on hotel results.
  • Flexible scheduling and paid time off.
  • Hotel discounts and free room nights.
  • Mentorship, cross-training, and development plans.
  • Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
  • Company-matched 401(k).


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