Senior eCommerce Operations Analyst

6 days ago

Radnor, United States Airgas Full time

How will you CONTRIBUTE

and GROW?Airgas continues to take the online customer experience to the next level, optimizing every part of the online shopping experience to help customers find what they’re looking for. The Merchandising Operations team is at the center of the online customer experience, responsible for the health of all systems that support that experience (search+nav, product content, personalization, promotions, and product recommendations).
The Merchandising Senior eCommerce Operations Analyst will work with other members of the eCommerce Operations team to monitor and maintain the health of the platforms used by other team members. We are looking for someone who is inquisitive, has a ‘processes can always be improved’ mindset, loves documenting processes and procedures and is highly motivated by achieving excellence as a team player.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Work with Manager, eCommerce Operations to pursue an automation agenda: if a manual process can be automated and deliver a positive ROI that can be documented, pursue it; wring out as much human inefficiency as possible using Automation Anywhere and Google Scripts

Monitor nightly platform activity (i.e., CronJobs) and run daily/weekly/monthly operational checks, troubleshoot issues that arise and report to Merchandising and Web Operations for resolution; identify operational opportunities to gain efficiency and improvements

Understand (and can document) all current processes and assist in recommending improvements to the systems and processes used in our eCommerce tech stack (Monetate, FindTuner, Solr, hybris PCM and promotions), not simply execute a given direction

Work with our top suppliers to develop and execute on a roadmap to enable API connections to their PIM platform

Troubleshoot and recommend usability improvements for tools used by the digital merchandising team; assist with the testing of site tool features and functionality

Be the point of contact for interaction with the Digital Product Management (DPM) team and write clear requirements and documentation for requested and approved projects including bug tickets and reproducible steps on behalf of the Digital Merchandising team; review and triage iSupport tickets and monitor ticket assignments until resolution escalating when and where necessary

Analyze tickets to identify patterns of issues and determine the root cause(s) so they can be resolved.

Own the documentation and maintenance of the Standard Operating Procedures library

Work closely with the Digital Merchandising teams to provide input to the DPM team on projects that improve our 'product content speed to shelf' and the overall site experience as warranted

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Are you a MATCH?

Required Education:

Bachelor’s degree in relevant field or equivalent experience required

Required Length & Type of Experience:

3+ years’ experience in an eCommerce operations capacity, hybris platform preferred

Knowledge, Skills & Abilities: 

Hands-on/execution capacity: Detail-oriented, conscientious, excellent attention to detail, organizational skills, ability to create and maintain detailed documentation.

Process improvement: Constantly seeks ways to take ambiguity and create sustainable processes to reduce time/effort across multiple teams.

Work ethic: High level of enthusiasm, energy, and a sense of urgency to address any online issues.

Teamwork: Ability to work towards goals on an individual and team level.

Independent and collaborative work: Independently motivated and self-directed, with the ability to work independently and meet deadlines; Able to collaborate effectively with others, share ideas, and work towards common goals.

Continuous learning and growth: Curiosity, creativity, a desire to learn and grow and to think outside the box.

Project management: Capacity to successfully manage multiple projects simultaneously and proficiently.

Technical skills: Strong G Suite (Docs, Sheets, Slides, Sites) skills; familiarity with SAP, JavaScript, and Apps Script.

Industry knowledge: Knowledge of Product Information Management (PIM) Solutions, ERP Systems/eCommerce Platforms, and Work Management Platforms (i.e. Smartsheets and Infinity).

PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.

Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

_________________________

Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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