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Technical Service Representative

2 months ago

Radnor Twp, United States Valenz Full time

About Our Opportunity

We are seeking a skilled IT Support Specialist to join our team at Valenz. As a key member of our IT department, you will provide technical support to our staff and executives, ensuring they have the tools and resources they need to succeed.

Key Responsibilities:

  • Technical Support: Provide timely and effective technical support to our staff and executives, resolving issues related to systems, applications, and hardware.
  • IT Documentation: Create and maintain accurate and up-to-date documentation for our IT department, including standard operating procedures and end-user guides.
  • Inventory Management: Manage the lifecycle of our hardware inventory, including imaging new laptops, reimagining devices, and ensuring secure storage of returned laptops.
  • Collaboration: Work closely with our IT Service Desk team to ensure prompt and efficient support for our staff, escalating issues as necessary.

Requirements:

  • Experience: 3+ years of experience in a Support Tech role, with a strong background in providing technical support in a fast-paced, fully remote environment.
  • Skills: Strong knowledge of Active Directory, Group Policy, and O365 administration, as well as experience with Windows OS and Microsoft applications.
  • Education: Bachelor's degree in computer science, IT, business, or a related field.

What We Offer:

  • Competitive Compensation: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401K with company match, and paid time off.
  • Opportunities for Growth: We are committed to providing opportunities for growth and development, including training and professional development programs.
  • Flexible Work Environment: We offer a flexible work environment, with the option to work from home or in our office in Radnor, PA.

About Valenz:

Valenz is a leading provider of healthcare solutions, committed to delivering high-quality, cost-effective care to our clients. We are a dynamic and growing company, with a strong focus on innovation and customer satisfaction.