Customer Service Supervisor

1 day ago


Wichita Kansas, United States Envoy Air Inc. Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Envoy Air Inc. As a key member of our operations team, you will be responsible for leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.

Key Responsibilities
  • Coordinate day-to-day station operations, including scheduling and manpower utilization.
  • Maintain a safe, dependable, and consistent operation.
  • Conduct Agent observations and provide feedback for improvement.
  • Schedule and administer local training, including new hire training.
  • Investigate and resolve operational issues and customer service complaints.
  • Participate in operational conference calls, station audits, and prepare various reports.
  • Maintain records, including time and attendance, personnel files, and performance.
Requirements
  • Minimum Age: 18
  • High school diploma or GED equivalent
  • Valid state driver's license
  • Ability to carry, bend, lift, and turn with bags weighing up to 75 lbs.
  • Flexibility to work rotating shifts, including nights, holidays, weekends, and days off.
  • Ability to read, write, fluently speak, and understand the English language.
  • Possess the legal right to work in the United States.
Preferred Qualifications
  • A minimum of one year of customer service experience
  • Previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations
Additional Requirements
  • Tattoos, body piercings, and/or tongue rings may not be visible while in company-issued uniform at any time.
  • Candidates must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.
  • Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport-related requirements, if applicable.
  • In locations handling US mail, must be able to pass a US Postal Service background check.


  • Wichita, United States Mass Markets Full time

    POSITION OVERVIEW Job Title: Customer Service Supervisor Job Type: Full Time Location: Wichita, KS MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established...


  • Kansas City, Missouri, United States Spectrum Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Spectrum. As a Customer Service Supervisor, you will be responsible for leading a team of customer service representatives and providing guidance and support to ensure exceptional customer experiences.Key ResponsibilitiesLead a team of customer...


  • Kansas City, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Kansas City, MO)** **Department:** Ops-Hourly **Location:** Kansas City, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...


  • Kansas City, Missouri, United States Veterans Canteen Service Full time

    About the RoleWe are seeking a highly skilled and dedicated Food Service Supervisor to join our team at the Veterans Canteen Service. As a key member of our operations team, you will be responsible for ensuring the smooth running of our food service operations, providing exceptional customer service to our nation's veterans, and leading a team of Food...


  • Kansas City, Missouri, United States Veterans Canteen Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at the Veterans Canteen Service. As a key member of our food service operations, you will be responsible for ensuring the highest level of quality and customer satisfaction in our food service operations.Key ResponsibilitiesFood Service Operations Management:...


  • Wichita, Kansas, United States Pilot Freight Service Full time

    Job Summary:The Customer Service Agent 2 is responsible for providing exceptional customer service to all callers. They answer incoming calls and troubleshoot any issues, ensuring a high level of satisfaction for our customers.Key Responsibilities:Provide timely and effective resolution to customer inquiries and issuesAssist pilot stations and cartage agents...

  • Customer Service 3

    4 months ago


    Wichita, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO03508 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service 3 Agent** for our **La Vergne, TN location.** **JOB SUMMARY:** The Customer Service Agent 3 is responsible for providing customer...


  • Wichita Falls, Texas, United States PetSmart Full time

    PetSmart does Anything for Pets and Everything for You -JOIN OUR TEAM Retail Customer Service Supervisor About Life at PetSmart At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love-a lesson we learn from our pets-and staying united together.We believe when our...


  • Wichita, United States Eric Fisher Academy Full time

    Eric Fisher Academy is seeking a full-time Service Desk Supervisor. The Service Desk Supervisor is responsible for leading, coaching, scheduling, and developing the front desk team and our students. This position requires exceptional skills in people management, leadership, customer focus, time management, verbal and written communication, multi-tasking,...


  • Wichita, United States Eric Fisher Academy Full time

    Eric Fisher Academy is seeking a full-time Service Desk Supervisor. The Service Desk Supervisor is responsible for leading, coaching, scheduling, and developing the front desk team and our students. This position requires exceptional skills in people management, leadership, customer focus, time management, verbal and written communication, multi-tasking,...

  • Cook Supervisor

    5 days ago


    Wichita, United States Summit Food Service LLC Full time

    Cook Supervisor Job Reference Number: 23684 Employment Type: Part-Time, Onsite Segment: Corrections Brand: Summit State: Kansas (US-KS) The Role at a glance: We are looking to bring an experienced cook supervisor to our corrections team in Wichita, KS. As a cook supervisor, you will have the opportunity to coordinate and supervise the work of employees to...

  • Security Officer

    6 days ago


    Wichita, Kansas, United States Brosnan Risk Consultants Full time

    About Brosnan Risk ConsultantsWe are a leading provider of exceptional security services nationwide, committed to promoting a positive and professional work environment. Our company values diversity and supports employees in their career advancement, offering opportunities for growth and development.Job SummaryWe are seeking a highly skilled Security Officer...

  • Security Officer

    6 days ago


    Wichita, Kansas, United States Brosnan Risk Consultants Full time

    About Brosnan Risk ConsultantsWe are a leading provider of exceptional security services nationwide, committed to promoting a positive and professional work environment. Our company values diversity and supports career advancement opportunities for our employees.Job SummaryWe are seeking a highly skilled Security Officer to join our team. As a Security...


  • Wichita, Kansas, United States Kansas Employer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at Kansas Employer. As a Receptionist, you will be the first point of contact for visitors and callers, providing exceptional customer service and support to students, faculty, and guests.Key ResponsibilitiesProvide quality customer service and guidance to visitors...


  • Wichita, United States Intrust Financial Corporation Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO002036 Showing 1 location **Job Details** **Description** **At INTRUST Bank, principles and performance go hand in hand.** We hire for character and commitment because we believe a focus on values contributes to a healthy and positive culture where...


  • Wichita, Kansas, United States Great Western Dining Service Inc Full time

    Job OverviewGreat Western Dining Service Inc is seeking a highly skilled and experienced Night Supervisor to oversee the daily operations of our kitchen. The ideal candidate will be responsible for ensuring that all food is prepared to the highest quality standards and that all health and safety regulations are adhered to.Key Responsibilities:Supervise and...


  • Wichita, Kansas, United States MCI Military Recruitment Full time

    Job Title: Customer Service Team LeadJob Summary:MCI Military Recruitment is seeking a highly motivated and experienced Customer Service Team Lead to oversee and coordinate the daily operations of our customer service team. As a key member of our team, you will be responsible for ensuring that customer inquiries and concerns are addressed promptly and...


  • Wichita, United States Unifi Aviation, LLC Full time

     Essential Functions / Key Responsibilities Supervises and coordinates daily activities of employees to ensure safe and effective operations. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws. Responsible for shift management to include: workstation...


  • Wichita, Kansas, United States NexDine Full time

    Job OverviewNexDine Hospitality is seeking a Nutritional Services Supervisor to lead our dietary team.If you have a passion for enhancing the dining experience within the hospitality sector, consider a role with NEXDINE Hospitality. We pride ourselves on delivering exceptional dining, hospitality, fitness, and facility management services across the nation....


  • Wichita, Kansas, United States NexDine Full time

    Job OverviewNexDine Hospitality is seeking a Nutritional Services Supervisor to lead our dietary team.If you have a passion for enhancing the dining experience within the hospitality sector, consider a role with NEXDINE Hospitality. We provide exceptional dining, hospitality, fitness, and facility management services across the nation. Experience the NEXDINE...