Customer Service Supervisor

2 months ago

Wichita, United States Unifi Aviation, LLC Full time

 Essential Functions / Key Responsibilities

  • Supervises and coordinates daily activities of employees to ensure safe and effective operations.
  • Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
  • Responsible for shift management to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
  • Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
  • Communicates with manager concerning any problems or issues.
  • Schedules and conducts shift meetings.
  • Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites

  • Valid Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete SIDA training to obtain airport authority identification security.

Experience

  • 2+ years of relevant experience. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities

  • Excellent customer service skills. 
  • Strong work ethic.
  • Ability to work in a team oriented environment. 
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education

  • High School diploma or GED.

Knowledge, Skills & Abilities

  • Able to communicate information and instructions verbally and/or via radio equipment. 
  • Able to communicate effectively in a professional manner. 
  • Strong leadership qualities and ability to create a passionate and efficient workforce. 
  • Able to effectively resolve employee conflicts.   
  • Ability to apply creative solutions that have a positive impact on results. 

Working Conditions

Work Schedule

  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. 

Physical Demands/Requirements

  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 
  • Must be able to work in cramped or high places. 
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

  • Supervise team of Customer Service Agents and Leads.

 

Unifi is an Equal Opportunity Employer.

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