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Customer Service Representative

2 months ago


Oakbrook Terrace, Illinois, United States Rob Emler - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and identify opportunities to provide additional services.
  • Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and market appropriate products and services to meet customer needs.
What We Offer
  • Competitive Compensation: Earn a competitive hourly wage plus commission/bonus.
  • Benefits Package: Enjoy a comprehensive benefits package, including paid time off, vacation, and personal/sick days.
  • Flexible Hours: Work flexible hours to meet the needs of our customers and our business.
  • Growth Opportunities: Develop your skills and advance your career within our agency.
Requirements
  • Marketing and Sales Skills: Demonstrate a strong interest in marketing products and services based on customer needs.
  • Communication Skills: Possess excellent written, verbal, and listening communication skills.
  • People-Oriented: Be a people-oriented individual with a strong ability to work in a team environment.
  • Detail-Oriented: Demonstrate a high level of detail orientation and problem-solving skills.
  • Computer Skills: Be able to learn and utilize computer functions to support business operations.
About Our Agency

We are a State Farm independent contractor agent, dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is committed to providing exceptional customer service and building strong relationships with our customers.