Insurance Account Manager

1 week ago


Oakbrook Terrace, Illinois, United States A. KAMAL AGENCY, INC. DBA AMERICAN FAMILY INSURANCE Full time
Insurance Account Manager

About the Role:

The Insurance Account Manager is a key member of our team, responsible for providing exceptional customer service and driving business growth. As a trusted advisor, you will build strong relationships with our customers, understand their needs, and develop tailored solutions to meet their insurance needs.

Key Responsibilities:

  • Provide personalized customer service experiences, responding to inquiries and resolving issues in a timely and professional manner.
  • Identify opportunities to cross-sell and upsell insurance products, working closely with sales specialists to ensure seamless follow-up.
  • Assist the agency owner in achieving agency service goals, contributing to the growth and success of our business.
  • Process changes to existing accounts and policies, ensuring accuracy and efficiency.
  • Serve as a liaison between customers and our agency, providing clear communication and resolving issues promptly.
  • Assist customers with claims, directing them to the appropriate resources and following up to ensure their needs are met.
  • Schedule appointments with existing or prospective customers for agency employees, ensuring a smooth and efficient process.

Requirements:

  • Active Property & Casualty insurance license required.
  • Experience in customer service and retention of customers.
  • Demonstrated customer service experience.
  • Effective communication skills.
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Solid knowledge and understanding of basic mathematical skills.

About Us:

A. KAMAL AGENCY, INC. DBA AMERICAN FAMILY INSURANCE is a leading insurance agency dedicated to providing exceptional service and support to our customers. We are committed to building strong relationships and driving business growth through our team of experienced professionals.


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