Store Manager

3 days ago


Oakbrook Terrace, Illinois, United States Graham Enterprise Inc. Full time
Job Overview

We are seeking a highly motivated and experienced General Manager to join our team at Graham Enterprise Inc. As a General Manager, you will be responsible for driving top-line sales and bottom-line profit, achieving all company objectives, and leading a high-performance team.

Key Responsibilities
  • Lead and develop a customer-centric culture, fostering a positive attitude among employees and driving store sales through hands-on leadership.
  • Uphold the highest standards of store cleanliness, serviceability, and merchandising, ensuring an exceptional customer experience.
  • Demonstrate leadership, foster teamwork, and show initiative for all store promotions and merchandising standards to facilitate sales growth.
  • Consistently adhere to walk-the-store compliance standards.
  • Enhance and maintain positive communication with customers, district managers, employees, and vendors to enhance store performance and customer base.
  • Identify and resolve site issues and problems in a timely and positive manner, efficiently processing sales transactions and adhering to checkout standards.
  • Manage inventory shortage strategy, results, and concerns, and communicate policies and procedures to the store population.
  • Maintain a low Open Position rate by proactively recruiting and hiring quality associates with strong customer service and operational skills.
  • Develop and retain direct reports, ensuring their readiness for increased responsibilities and providing a bench of internal talent for critical positions.
  • Responsible for maintaining fair and accurate practices within the store, including equitable hiring, scheduling, promotions, and performance management.
  • Manage poor performance and terminations appropriately, in partnership with the Human Resource Manager, district manager, and/or operations manager.
Requirements
  • Proven leadership and performance experience in a retail environment.
  • Passion for customer service, utilizing exceptional people skills, and a desire to excel in everything.
  • Previous experience in leading teams and C-Store experience preferred.
  • Basic knowledge of financial management and computer literacy in Microsoft Word, Outlook, and Excel.
  • Ability to multi-task, run a cash register, process transactions, and run store equipment.
  • Ability to lift and carry 25 lbs, lift items, bend, and work on your feet during work shifts.
  • Can-do and team-building attitude in everything you do while working at a GEI store.

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