Front Desk Representative
1 week ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Guest Service: Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
- Room Revenue and Occupancy: Maximize room revenue and occupancy by effectively managing room assignments, rates, and promotions.
- Communication: Answer inquiries from guests regarding restaurants, transportation, entertainment, and other services.
- Cash Handling and Credit Policies: Follow all cash handling and credit policies to ensure accurate and secure transactions.
- Knowledge and Awareness: Be aware of all rates, packages, and special promotions, as well as in-house groups and closed-out dates.
- Emergency Procedures: Familiarize yourself with emergency procedures and assist as needed.
- Front Desk Operations: Handle check-ins and checkouts in a friendly, efficient, and courteous manner, using proper two-way radio etiquette.
- Computer System: Fully comprehend and operate all relevant aspects of the Front Desk computer system.
- Shift Checklist: Perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Reports and Paperwork: Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Education: College coursework in a related field is helpful, but not required.
- Experience: Previous experience in a hotel or related field is preferred.
- Computer Skills: Proficiency in computer systems and software is required.
- Customer Service: Excellent customer service skills, with the ability to effectively communicate with guests and colleagues.
- Multitasking: Ability to multitask and prioritize departmental functions to meet deadlines.
- Confidentiality: Maintain confidentiality of information and adhere to hotel standards and regulations.
- Initiative: Show initiative and anticipate guest or operational needs.
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Front Desk Representative
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