Front Desk Representative
3 days ago
Join the Graduate Providence team as a Front Desk Agent and be part of a dynamic and customer-focused environment. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Responsibilities:- Provide warm and welcoming service to guests, responding to their inquiries and requests in a timely and professional manner.
- Manage guest room assignments, check-ins, and check-outs, ensuring accuracy and efficiency.
- Process payments, handle cash and credit transactions, and maintain a high level of cash handling accuracy.
- Stay up-to-date on hotel policies, rates, and promotions, and communicate this information to guests as needed.
- Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and concierge services.
- Maintain a clean and organized front desk area, adhering to hotel standards and protocols.
- Participate in ongoing training and development to enhance skills and knowledge, ensuring the highest level of service delivery.
- High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
- Previous experience in a hotel or customer service environment, with a focus on front desk operations and guest service.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Basic computer skills and proficiency in hotel software systems.
- Availability to work a variety of shifts, including evenings, weekends, and holidays.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Front Desk Representative
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Providence, Rhode Island, United States Graduate Providence Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide...
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