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Guest Services Coordinator

2 months ago

Seattle, Washington, United States AccorHotels Full time

Overview:
As a pivotal member of our hospitality team, you will ensure that guests receive exceptional service and support during their stay.

Key Responsibilities:
- Deliver prompt and courteous service to all guests, ensuring their needs are met with a friendly demeanor.
- Facilitate the check-in and check-out processes in accordance with established protocols.
- Manage incoming calls and respond to inquiries with professionalism.
- Monitor and implement special rates and billing arrangements for guests.
- Address guest concerns swiftly to maintain the highest level of satisfaction.
- Prepare for the arrival of VIP and loyalty program members to guarantee a seamless check-in experience.
- Oversee the storage and delivery of guest correspondence and packages, ensuring timely processing and distribution.
- Maintain an organized front desk area stocked with necessary supplies.
- Uphold a polished and professional appearance in line with company grooming standards.
- Communicate guest feedback to management for continuous improvement.
- Familiarize yourself with emergency procedures to ensure guest safety.
- Undertake additional responsibilities related to front office operations as needed.

Qualifications:
- Previous experience in front desk or reception roles is highly desirable.
- Strong communication skills are essential.
- Familiarity with Microsoft Windows XP is advantageous.
- Knowledge of property management systems such as Micros PMS/Opera is a plus.
- Proficiency in the English language is required.
- A degree or diploma in Hospitality Management is beneficial.
- Availability for shift work, including weekends and holidays, is necessary.

Benefits:
- Complimentary meals during shifts.
- Attractive travel discounts at Accor hotels globally.
- Free dry-cleaning services for work attire.
- Access to tailored learning programs to enhance your skills.
- Opportunities to engage in corporate social responsibility, sustainability, and diversity initiatives.
- Clear pathways for career advancement and personal growth.

Join Us:
Be part of a transformative journey at AccorHotels, where your passion for hospitality can flourish.