F&B Operations Manager

3 weeks ago

West Hollywood, United States San Vicente Clubs Full time

San Vicente Club Overview

San Vicente Bungalows is a prestigious private members-only club located in California. Since its opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original location, SVB is expanding to new locations.

Dining Services Responsibilities

  • Front-of-House Operations
    • Supervise shifts and manage the floor by being present at all times
    • Hire and train new front-of-house employees
    • Create and build a weekly training calendar to ensure team learning and development
  • Staff Management
    • Deliver superior service and maximize and monitor member satisfaction
    • Respond efficiently and accurately to member and guest complaints
    • Appraise staff performance and provide feedback to improve productivity
  • Menu and Operations Management
    • Update menus and operation hours regularly either online or offline and brief the team accordingly
    • Discipline team members when necessary and hold each individual accountable for the expectations from their role
  • Administrative Tasks
    • Identify staffing needs and work with Human Resources on sourcing, interviewing, and hiring candidates
    • Assist in the preparation of daily and weekly payrolls and ensure timecards are accurate and time-off requests approved

Qualifications

  • An enthusiastic and proactive approach to building relationships and delivering exceptional member experiences
  • A passion for luxury hospitality and an understanding of the exclusive membership culture
  • Proven work experience as a Restaurant Manager or similar role
  • Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform guests and wait staff
  • Familiarity with restaurant management software, like OpenTable and Resy
  • Strong leadership, motivational, and people skills
  • Must be able to prioritize and delegate work with effective and consistent follow-through
  • Highly organized with attention to detail, speed, and accuracy
  • Self-motivated with high energy level
  • Must be a team player working with all levels of management and staff, and possess the ability to lead and motivate staff
  • Must be able and willing to work long hours, flexible schedules, including evenings, weekends, and holidays, as needed
  • Must be able to multi-task in a fast-paced work environment

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