Assistant General Manager
4 weeks ago
The Assistant General Manager is a key member of the Soho House & Co. team, responsible for supporting all aspects of the business in conjunction with the property General Manager. This role oversees service standards, operational efficiency, member/guest experience, staff retention, and optimal profit.
Main Responsibilities- Strategic business partner and influential leader who communicates effectively with internal and external stakeholders by assessing business objectives and delivering an elevated, approachable, and profitable experience that is consistent and regularly assessed for improvement and innovation.
- Work closely with the General Manager to assess and develop operational goals based on weekly, daily, and quarterly business performance reviews.
- Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins, and promoting exceptional experiences for members, guests, and staff.
- Adhere to Soho House & Co. company policies for food safety, allergy procedures, and creating an overall safe and inviting space for members, guests, and staff by partnering with Health & Safety leaders and following local, government, and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective processes and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping, and Facilities.
- Influential leader and decision-maker that supports, guides, develops, and implements policies, procedures, and systems to improve business operations, service, retention, and overall experiences that have been outlined by the local General Manager.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, and Finance.
- At least 7-10+ years managing high-volume Food and Beverage (F&B) in high-end luxury restaurant or hotel settings.
- Ideal experience managing operations specific to Front Office, Rooms, Housekeeping, Maintenance, and Reservations but not required.
- Understand, maintain, and enforce local and government-regulated food safety, risk prevention, fire prevention, and emergency procedures to ensure the safety of all staff and guests.
- Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development, and success planning.
- Monitor, assess, report, and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top-quality experiences through food and drink.
- Creative and analytical thinker who encompasses strong business aptitude, driven by results, and guest satisfaction. Naturally hospitable.
- Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient, and detail-oriented.
- Competitive compensation packages that feature global benefits and perks.
- Training to develop technical and managerial skills necessary to enhance your career.
- Opportunities for career development domestically or internationally, managerially or technically.
- Empowering the Soho House Community to make positive change through mentoring, apprenticeships, local outreach, and sustainability.
- An extensive range of internally and externally run courses available for all employees.
- Celebrating our passion for food and drink through Cookhouse & House Tonic.
- Team events, fitness sessions, cinema screenings, art classes, and team meals.
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