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Senior Account Manager

4 weeks ago

Newport Beach, California, United States Metro One Loss Prevention Services Group Full time

Metro One Loss Prevention Services Group is seeking a highly skilled and dynamic Senior Account Manager to manage security operations for a high-profile client. The ideal candidate will take full responsibility for overseeing the client's Security Program, ensuring all security protocols are strictly adhered to while managing a dedicated team. This role requires excellent leadership, strategic thinking, and impeccable customer service, as the Senior Account Manager will interact with top-level executives on a regular basis. The ability to make quick decisions, work independently and collaboratively, and proactively address security challenges is essential. Key Responsibilities: Develop, implement, and manage comprehensive security protocols to safeguard company assets and personnel. Develop and maintain SOPs along with trainings that pertain to the needs of the business. Partner with internal Learning and Development team to enhance trainings and build out training programs. Lead the on-site security team, ensuring adherence to all policies and procedures through regular training and assessments. Oversee and ensure smooth operations of the GSOC, ensuring officers are well-trained, security protocols are followed, and all incidents are properly managed. Serve as the primary point of contact for the client, communicating regularly with senior leadership and stakeholders on the account. Conduct evaluations, inspections, and audits of security processes to identify areas for improvement. Prepare the security team and organization for external inspections, ensuring compliance with industry standards. Manage the security operations budget, monitor invoicing, and drive efficient invoicing practices. Collaborate closely with internal teams to enhance safety and operational procedures. Maintain a proactive approach to security by anticipating risks and swiftly responding to emergencies or security incidents. Qualifications: Bachelor's degree in security management, business, or a related field (preferred). Relevant security certifications (e.g., CPP, PSP) are a plus. Minimum of 5 years of experience managing security operations, including GSOC experience. Proven track record in managing high-profile security accounts. Strong leadership skills with the ability to build and manage high-performing teams. Excellent communication and interpersonal skills, with the ability to engage with senior executives and high-level stakeholders. Exceptional organizational and analytical abilities, with a keen attention to detail. Experience working with advanced security technology and monitoring systems. Ability to work under pressure, prioritize tasks, and make quick decisions in critical situations. Proactive, self-driven, and comfortable working independently and collaboratively. Benefits: Competitive salary and benefits package. Flexible schedule to accommodate work-life balance. Life insurance coverage. Referral program for bringing in new talent.