Guest Services Ambassador
3 days ago
The Guest Services Representative plays a vital role in ensuring a seamless experience for our guests. This individual will be responsible for greeting and guiding guests to their desired locations, maintaining a professional image for ASM Global and SPARKS Sports Complex, and interacting with employees, patrons, and vendors.
Key Responsibilities
- Patrol assigned locations, both stationary and mobile, to ensure a secure and welcoming environment.
- Conduct regular property walk-throughs to identify and address any issues.
- Lock and unlock facility doors as directed, working independently to assess and respond to situations.
- Secure property from damage, theft, and vandalism, and investigate suspicious individuals.
- Respond to emergencies, incidents, and accidents, and maintain accurate records and logs.
- Provide excellent customer service, answering questions and providing directions to guests.
- Patrol the Convention Center Parking Garage and maintain a high level of customer satisfaction.
Requirements
- Superior customer service and problem-solving skills.
- Solid knowledge of security and safety principles, as well as excellent verbal and written communication skills.
- Proficient use of computer software programs, including Microsoft Office suite.
Physical Demands
The physical demands of this role include standing and walking for extended periods, lifting up to 40 pounds, and working in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
ASM Global is an inclusive culture that values diversity and social responsibility. We offer opportunities for growth and development, and are committed to creating a positive and supportive work environment.
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