Guest Services Ambassador

3 weeks ago


Albuquerque, New Mexico, United States Kampgrounds of America Full time
About Kampgrounds of America

Kampgrounds of America, Inc. is the world's largest network of privately owned campgrounds, offering a unique blend of outdoor hospitality and customer-centric service. Our mission is to connect people to the outdoors and each other, while fostering a culture of family-oriented, entrepreneurial, and customer-focused values.

Job Summary

The Guest Service Representative is a key member of our team, responsible for delivering exceptional guest experiences from arrival to departure. This role requires a strong focus on customer service, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide warm and welcoming service to guests, ensuring a seamless check-in and check-out process.
  • Resolve guest concerns and complaints in a thoughtful and professional manner.
  • Prepare and maintain accurate records, including shift checklists and downtime reports.
  • Offer expert knowledge of campground amenities and local attractions to enhance the guest experience.
  • Operate the property management system with ease and efficiency.
  • Ensure timely and professional delivery of messages, packages, and mail.
  • Maintain open communication with fellow associates and departments, promoting a positive and collaborative work environment.
  • Adhere to cash handling procedures and maintain a high level of professionalism and customer service.
  • Notify management of any pertinent information related to daily shift activities.
  • Maintain high standards of quality, cleanliness, and customer satisfaction.
Requirements
  • High School Diploma or equivalent.
  • Fluent English language skills.
  • Strong decision-making ability and excellent communication skills.
  • Ability to work in a fast-paced environment and maintain a positive attitude under pressure.
  • Valid driver's license.
Physical Requirements
  • Ability to stand for long periods and lift up to 50 pounds.
  • Ability to work in various climates and environments.

Kampgrounds of America, Inc. is an Equal Opportunity Employer, committed to providing a work environment where all employees and applicants are treated with respect and fairness. We strive to create a culture of inclusivity and diversity, where everyone has the opportunity to grow and succeed.



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