Customer Service Ambassador

3 weeks ago

Albuquerque, New Mexico, United States Alvarado Restaurant Nation Full time

Job Summary:

The Customer Service Ambassador role at Alvarado Restaurant Nation is a critical position that requires delivering exceptional customer service and maintaining a clean, welcoming environment for all guests. This role is essential in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Key Responsibilities:

  • Extend a warm and friendly greeting to every customer.
  • Accurately take and repeat orders to ensure customer satisfaction.
  • Handle customer payment with care and integrity, ensuring accurate change or processing credit card transactions efficiently.
  • Meet speed targets for drive-thru service, ensuring timely and efficient service.
  • Triple-check every order for accuracy, ensuring that every customer receives their order correctly.
  • Be an expert on the menu, answering customer inquiries and providing recommendations.
  • Clean restrooms and dining rooms regularly, maintaining a clean and welcoming environment.
  • Clean and stock the drink and condiment stations, ensuring that all areas are well-maintained.
  • Check the parking lot for trash and ensure it is clean, maintaining a clean and safe environment for customers.

Required Skills and Abilities:

  • Excellent communication and interpersonal skills, with the ability to provide a friendly and welcoming atmosphere for customers.
  • Ability to work in a fast-paced environment, with strong organizational skills to ensure cleanliness and order accuracy.
  • Familiarity with the menu, with the ability to answer customer inquiries and provide recommendations.
  • Understanding of basic cleaning and maintenance practices, with the ability to maintain a clean and welcoming environment.

Physical Demands:

  • Ability to withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more.
  • Ability to move throughout the restaurant for extended periods, up to 10-12 hours per day.
  • Ability to move 50 lbs. for distances of up to 10 feet.
  • Ability to balance and move up to 25 lbs. for distances of up to 50 feet.
  • Ability to understand and respond to team members' and guests' requests in a loud environment.
  • Ability to stand, walk, sit, use hands and fingers to handle or feel objects, tools, or controls.
  • Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl.
  • Ability to talk or hear; taste or smell.
  • Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer:

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and individuals with Disabilities and does not discriminate based on gender identity or sexual orientation.

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