Isleta Amphitheater Guest Ambassador

2 weeks ago


Albuquerque, New Mexico, United States Live Nation Entertainment Full time
Job Summary:

Live Nation Entertainment is seeking a highly skilled Guest Ambassador to provide exceptional customer service and ensure a memorable experience for guests at the Isleta Amphitheater. As a key member of our team, you will be responsible for communicating venue information, assisting guests with their needs, and maintaining a safe and enjoyable environment for all.

Key Responsibilities:
  • Communicate venue policies and procedures to guests, ensuring a smooth and enjoyable experience.
  • Proactively assist guests with their needs, providing solutions to any issues that may arise.
  • Answer questions about venue programs, such as upgrades and fan merchandise.
  • Assist guests with finding their seats, relocating seats, and escorting them to artist meet & greets.
  • Direct restroom and concessions lines to minimize wait times.
  • Assist in resolving guest complaints and providing a positive resolution.
  • Participate in venue recycling efforts and report maintenance and cleaning issues to the respective department manager.
  • May fill in temporarily with other departments to support staffing levels during peak or break times.
  • Greet guests as they enter and leave the venue, and distribute advertising flyers as needed.
  • Check restrooms frequently to ensure guest lines are moving and alert the cleaning team when necessary.
Requirements:
  • High School Diploma or equivalent.
  • At least 2 years of experience in Guest Service and communications.
  • Creative thinker and problem solver.
  • Excellent verbal, written, and interpersonal communication skills.
  • Acute sense of judgment, tact, and diplomacy.
  • A strong sense of teamwork and ability to execute programs.
  • Position requires constant walking, climbing stairs, lifting, and carrying 50 lbs+ and occasional sitting.
About Live Nation Entertainment:

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com.

Equal Employment Opportunity:

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.



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