Business Operations Director

5 days ago

Phoenix, Arizona, United States Orchard Inc Full time
Business & Operations Manager

Orchard LLC is seeking an experienced Business & Operations Manager to lead the launch and growth of a new plastic surgery center in Scottsdale, Arizona. As a key member of our team, you will be responsible for creating a best-in-class patient experience, developing and executing marketing and PR strategies, and overseeing the operational and financial management of the center.

Key Responsibilities:
  • Lead the pre-launch planning and system selection process for the inaugural surgery location.
  • Develop and execute the marketing and PR strategy to grow awareness and build excitement.
  • Develop systems and structures for every aspect of the new surgery, including vendor selection and management, partnering, and staff selection.
  • Ensure "Day One" is an incredible success story that lays the foundation for future success.
  • Once operational, your responsibilities will incorporate every aspect of running and successful and growing surgery center, including:
  • Operational Management of the office and scheduling, surgeries, consultations, and follow-up appointments.
  • Financial Management, including budgets, billing, accounts receivable and payable, and financial reporting.
  • Staff Management, from designing the staffing structure through recruiting and onboarding of staff, both full-time and temporary/consultants.
  • Managing patient engagement to ensure every experience a patient has, from initial meeting to follow-up care is the best available anywhere.
  • Working with the Marketing team to develop the brand and drive engagement through marketing strategies to attract new patients and retain existing patients.
  • Cultivate relationships with referring physicians and other healthcare providers to generate referral traffic.
  • Oversee compliance and risk-management practices to ensure all regulatory rules at the Federal, State and Local levels are met.
Your Background:
  • A firm belief in your ability to build the best business and operational environment to ensure the success of the inaugural location, and the future growth of multiple practice locations.
  • Exceptional vision and motivational skills to build an incredible team committed to the success of the surgery start-up.
  • Demonstrated experience running the business operations of a medical facility/practice, ideally within the same or a related field.
  • Prior experience in Plastic Surgery, including an understanding of procedures is strongly preferred.
  • Experience interacting and developing relationships with high-net-worth customers is desired.
  • Established contacts within the vendor and local medical community.
  • Demonstrated knowledge of relevant healthcare regulations and compliance.

Orchard LLC is a leading provider of staffing solutions to time-sensitive, talent scarcity issues. We have an exceptional reputation for delivering better talent management ROI. To learn more about our other exciting opportunities, visit our Jobs Page.

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