Director of Business Operations

2 weeks ago

Phoenix, Arizona, United States Match Made Talent Full time

Job Summary:

Match Made Talent is seeking a seasoned leader to drive operational excellence in our Phoenix-based New Business team. As the Director of Business Operations, you will be responsible for shaping strategy, optimizing processes, and fostering a culture of continuous improvement.

Key Responsibilities:

  • Lead and manage the day-to-day operations of the New Business team, driving performance and efficiency.
  • Collaborate with leadership and partners to craft and execute strategies that enhance service delivery and optimize business workflows.
  • Develop and implement process improvements using data analytics, ensuring the team is always operating at peak performance.
  • Act as the primary point of contact for escalations, managing operational, HR, and commission-related matters.
  • Take ownership of training, mentoring, and talent development to empower your team to achieve excellence.
  • Oversee the integration of policies, procedures, and resources to align with the broader vision.
  • Build proactive relationships with partners, sales teams, carriers, and vendors to ensure seamless operations.

Requirements:

  • Proven leadership experience (5-7+ years) in the insurance industry, with deep knowledge of life insurance and annuities.
  • A track record of building and leading high-performance teams, coupled with a servant leader mindset.
  • A strategic thinker who can develop and execute initiatives that drive growth and incorporate new technology.
  • A master communicator who can tailor messaging for various stakeholders and lead with clarity.
  • Strong organizational and time management skills, with a keen eye for detail and operational efficiency.
  • Experience in paperless workflows and proficiency in Microsoft Office Suite.
  • A passion for driving customer service excellence and continuous improvement.

Core Competencies:

  • Servant leadership with a focus on team development and empowerment.
  • Exceptional collaboration skills, both within the team and across departments.
  • Ability to balance independent decision-making with teamwork, depending on the situation.
  • Strong communication skills with an understanding of the importance of transparent communication across all levels of the organization.

We are looking for a talented leader who can drive innovation and excellence in our New Business team. If you have a passion for operational improvement and a proven track record of success, we encourage you to apply.

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