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Front Desk Manager

2 months ago

Greenville, South Carolina, United States Auro Hotels Full time

Job Title: Front Desk Manager

Job Summary:

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Auro Hotels. As a Front Desk Manager, you will be responsible for ensuring the overall success of the hotel by meeting or exceeding guest expectations for service.

Key Responsibilities:

  • Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, and solid product knowledge.
  • Empower staff to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, and take pride in representing Auro Hotels professionally with our guests.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times.
  • Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
  • Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
  • Prepare work schedules in accordance with forecasted occupancy.
  • Supervise day-to-day activities of front desk, bell, and van drivers staff.
  • Utilize leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
  • Meet and exceed customer expectations by ensuring the department provides outstanding customer service and teamwork.
  • Coordinate staffing and payroll to conform with productivity and budgetary standards.
  • Prepare payroll and schedules as required; monitor actual vs. budget payroll activities.
  • Work side-by-side with front desk associates when necessary to provide outstanding guest service; work scheduled Manager on Duty shifts on a weekly basis.
  • Coordinate Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
  • Participate in daily Yield Management Meetings.
  • Insure that all employees follow safety rules and procedures and take corrective action where required to improve safety of work area.
  • Coordinate the collection and submission of hotel news to the quarterly Auro Hotels Associate newsletter.
  • Maintain proper front desk supplies inventory, conduct inventories as assigned, and recommend purchase of products (remaining within budget).
  • Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.

Requirements:

  • College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
  • Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.