Product Support Specialist

1 day ago


Pittsburgh, Pennsylvania, United States Revolution Technologies Full time

Job Title: Assistant Digital Support Specialist

Job Summary:

We are seeking a highly skilled Assistant Digital Support Specialist to join our team at Revolution Technologies. As a key member of our Solutions Support department, you will be responsible for delivering exceptional customer experiences by providing technical and clinical support to our customers and partners.

Key Responsibilities:

  • Provide world-class support to customers and partners using our end-to-end tech stack and processes.
  • Coordinate and participate in multiple tasks and projects in a fast-paced environment, ensuring timely completion and high-quality results.
  • Facilitate feedback from customers to Marketing, Sales, Product Management, and Customer Success to drive continuous customer-driven product improvements.
  • Ensure the high quality of the Radiology Digital Solutions Platform through continuous testing and focus on data quality.
  • Handle customer requests and complaints in a prompt and effective manner.
  • Respond to incoming calls, emails, and other requests in a highly professional manner.
  • Use our internal Knowledge Management system to identify and troubleshoot issues, increasing customer satisfaction.
  • Assist product development and sustaining teams in preparing technical documents and creating support process documentation.
  • Contribute to article writing for the knowledge management system.

Requirements:

  • Minimum Associate's Degree; preferred Bachelor's Degree.
  • Strong verbal and writing communication skills.
  • Proficient in Microsoft Office products and/or other relevant software.
  • Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and results-driven mindset.
  • Domestic (5-10%) limited travel.

Preferred Qualifications:

  • Call Center experience.
  • Experience/knowledge of Radiology workflow.
  • Windows Server Certification.
  • Google Cloud Certification.
  • CIIP Certification.
  • Understanding of data privacy and cybersecurity.
  • Experience with product implementations.
  • RedHat Certification.
  • DoD Access (1. Security Plus Certification. 2. Must have completed a T3 investigation and obtained Adjudication: Position of Trust for ADP/IAT Level II).


  • Pittsburgh, Pennsylvania, United States Revolution Technologies Full time

    Job Summary:We are seeking a highly skilled and motivated Product Support Specialist to join our team at Revolution Technologies. As a key member of our Solutions Support department, you will be responsible for delivering exceptional customer experiences by providing technical and clinical support to our customers and partners.Key Responsibilities:•...


  • Pittsburgh, Pennsylvania, United States Community Living & Support Services Full time

    Join Our Team as a Community Support SpecialistAre you passionate about making a difference in people's lives? Do you want to work for an organization that prioritizes person-centered care and support? Community Living and Support Services (CLASS) is seeking a dedicated Community Support Specialist to join our team.About the RoleAs a Community Support...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Title: IT Support SpecialistWe are seeking an experienced IT Support Specialist to join our team at Insight Global. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Respond to and resolve technical issues and requests from clients...


  • Pittsburgh, Pennsylvania, United States Net Health Full time

    About Net HealthNet Health is a high-growth and profitable company that helps caregivers harness data for human health. We offer a work-from-anywhere environment and unlimited PTO, making us a great place to work. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home.Job OverviewAs a Product...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Product Specialist Job DescriptionCalgon Carbon, a Kuraray Company, is seeking a highly skilled Product Specialist to join our team. As a Product Specialist, you will play a critical role in overseeing activated carbon products and other products offered by Calgon Carbon for the treatment and purification of drinking water.Key Responsibilities:Support the...


  • Pittsburgh, Pennsylvania, United States Community Living & Support Services (CLASS) Full time

    Job SummaryCommunity Living and Support Services (CLASS) is seeking a dedicated and compassionate individual to join our team as a Community Support Specialist. In this role, you will work closely with participants to develop and maintain safe and healthy relationships, provide life skills training, and support them in achieving their goals.Key...

  • Production Specialist

    2 weeks ago


    Pittsburgh, Pennsylvania, United States FASTSIGNS #290201 Full time

    Job OverviewFASTSIGNS #290201 is seeking a skilled Production Specialist to join our team. As a Production Specialist, you will be responsible for creating and assembling sign and graphic products for various business applications.Key ResponsibilitiesCutting printed graphics using wall cutters, saws, and Exacto bladesApplying products to substratesPerforming...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Join Our Team as a Materials Product SpecialistAt Calgon Carbon, A Kuraray Company, we are seeking a highly skilled Materials Product Specialist to join our team. As a key member of our Product Management Group, you will play a critical role in overseeing our activated carbon products and other products for drinking water treatment.Key...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Job Title: Materials Product SpecialistJoin Calgon Carbon, a pioneer in developing advanced products, systems, and services for air and water purification, as a Materials Product Specialist. In this role, you will be responsible for overseeing activated carbon products and other products offered by Calgon Carbon specifically for the treatment and...


  • Pittsburgh, Pennsylvania, United States CNH Industrial Full time

    Job Title: Technical Support SpecialistCNH Industrial is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for ensuring equipment productivity and uptime by troubleshooting complex technical issues and resolving them with root cause problem-solving...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Job Title: Materials Product SpecialistJoin Calgon Carbon, a pioneer in developing advanced products, systems, and services for air and water purification, as a Materials Product Specialist. We are seeking a highly motivated and experienced professional to oversee activated carbon products and other products offered by Calgon Carbon for the treatment and...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Job DescriptionCalgon Carbon, a Kuraray Company, is seeking a highly skilled Product Specialist III to join our team. As a key member of our commercial support team, you will be responsible for overseeing activated carbon products, alternate medias, and associated services lines offered by Calgon Carbon, for an assigned business segment in a specific...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Join Our Team as a Materials Product SpecialistAt Calgon Carbon, A Kuraray Company, we are seeking a highly skilled Materials Product Specialist to join our Product Management Group. As a key member of our team, you will play a critical role in overseeing our activated carbon products and other products for drinking water treatment and purification.Key...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    {"title": "Product Specialist III", "description": "Job SummaryCalgon Carbon, a Kuraray Company, is seeking a Product Specialist III to join our team. As a key member of our commercial support team, you will be responsible for overseeing activated carbon products, alternate medias, and associated services lines offered by Calgon Carbon, for an assigned...


  • Pittsburgh, Pennsylvania, United States Calgon Carbon Corporation Full time

    Join Our Team as a Materials Product SpecialistAt Calgon Carbon, A Kuraray Company, we are seeking a highly skilled Materials Product Specialist to join our Product Management Group. As a key member of our team, you will play a crucial role in overseeing activated carbon products and other products for the treatment and purification of drinking water.Key...


  • Pittsburgh, Pennsylvania, United States Management Science Associates Full time

    Job Title: Data Support SpecialistManagement Science Associates, Inc. (MSA) is a leading provider of data management and analytics solutions. We are seeking a highly detail-oriented and motivated Data Support Specialist to join our IT/OPS Operations Team.Job Summary:The Data Support Specialist will be responsible for creating, maintaining, and validating...


  • Pittsburgh, Pennsylvania, United States FASTSIGNS #290201 Full time

    Production Specialists at FASTSIGNS #290201 work in a dynamic environment to create and assemble sign and graphic products for various business applications. The ideal candidate will be self-motivated, with problem-solving skills who pays close attention to accuracy and detail. Key responsibilities include cutting printed graphics using various tools and...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Insight Global Full time

    Job Title: IT Support SpecialistInsight Global is seeking a skilled IT Support Specialist to join our team. As a key member of our Production Services team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively trending...

  • Production Specialist

    1 month ago


    Pittsburgh, Pennsylvania, United States FASTSIGNS Full time

    FASTSIGNS - JobID: Production Operator / Assembly Line Worker **Job Summary** As a Production Specialist at FASTSIGNS, you will be responsible for cutting printed graphics using various wall cutters, saws, and Exacto blades, and applying the product to substrates. You will also operate wide format digital printers, CNC routing and cutting machines, laser...

  • IT Support Specialist

    3 weeks ago


    Pittsburgh, Pennsylvania, United States Insight Global Full time

    IT Support Specialist Job DescriptionInsight Global is seeking a skilled IT Support Specialist to join our Production Services team. As a key member of our team, you will be responsible for providing top-notch technical support to our clients.Main Responsibilities:Respond to alerts and escalations in a timely and efficient mannerTroubleshoot negatively...