Product Support Specialist
1 day ago
Job Title: Assistant Digital Support Specialist
Job Summary:
We are seeking a highly skilled Assistant Digital Support Specialist to join our team at Revolution Technologies. As a key member of our Solutions Support department, you will be responsible for delivering exceptional customer experiences by providing technical and clinical support to our customers and partners.
Key Responsibilities:
- Provide world-class support to customers and partners using our end-to-end tech stack and processes.
- Coordinate and participate in multiple tasks and projects in a fast-paced environment, ensuring timely completion and high-quality results.
- Facilitate feedback from customers to Marketing, Sales, Product Management, and Customer Success to drive continuous customer-driven product improvements.
- Ensure the high quality of the Radiology Digital Solutions Platform through continuous testing and focus on data quality.
- Handle customer requests and complaints in a prompt and effective manner.
- Respond to incoming calls, emails, and other requests in a highly professional manner.
- Use our internal Knowledge Management system to identify and troubleshoot issues, increasing customer satisfaction.
- Assist product development and sustaining teams in preparing technical documents and creating support process documentation.
- Contribute to article writing for the knowledge management system.
Requirements:
- Minimum Associate's Degree; preferred Bachelor's Degree.
- Strong verbal and writing communication skills.
- Proficient in Microsoft Office products and/or other relevant software.
- Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and results-driven mindset.
- Domestic (5-10%) limited travel.
Preferred Qualifications:
- Call Center experience.
- Experience/knowledge of Radiology workflow.
- Windows Server Certification.
- Google Cloud Certification.
- CIIP Certification.
- Understanding of data privacy and cybersecurity.
- Experience with product implementations.
- RedHat Certification.
- DoD Access (1. Security Plus Certification. 2. Must have completed a T3 investigation and obtained Adjudication: Position of Trust for ADP/IAT Level II).
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