Customer Care Associate

2 weeks ago


Mandeville, Louisiana, United States Francos Athletic Club Full time


We are seeking enthusiastic and approachable individuals who take pleasure in interacting with others, possess a positive outlook on wellness and fitness, and can handle various tasks simultaneously.

The ideal candidate will have prior experience in customer support and will recognize the significance of promptly addressing members' requests.


Key Responsibilities:

  • Providing outstanding service to club members
  • Welcoming and checking in members upon arrival
  • Handling incoming and outgoing phone communications
  • Managing reservations for club amenities (such as courts, spa services, and personal training sessions)
  • Educating and promoting club programs and offerings to members
  • Executing basic and advanced point-of-sale transactions

Qualifications:

  • Availability for a flexible schedule (including mornings, afternoons, evenings, weekends, and some holidays)
  • Capability to manage multiple tasks effectively
  • Basic proficiency in computer operations
  • Strong verbal communication skills
  • Physical ability to stand and move throughout the day
  • A collaborative team player
  • Self-driven and motivated

Work Hours:

  • Flexible shifts available, starting as early as 4 AM and extending until 9 PM

Compensation:

  • Includes complimentary membership and employee discounts as part of employment benefits.
Franco's Athletic Club is an equal opportunity employer - M/F/Vets/Disabled

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