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Beverage Retail Specialist
2 months ago
Overview
Southeastern Grocers is dedicated to cultivating a culture of inclusivity and belonging, where we honor diverse perspectives. As a member of our team, we encourage everyone to express their authentic selves.
Position: Liquor Store Associate
Purpose of the Role
Role Summary
This position plays a crucial role in enhancing customer trust and loyalty by delivering prompt and courteous service, maintaining consistent operational standards, and fostering a welcoming environment.
Key Responsibilities
Percentage of Responsibilities
Responsibility
% of Time
Compliance
• Monitors customer behavior and verifies identification to ensure age compliance, identifying patrons who should not be served additional alcoholic beverages and overseeing customers to prevent open containers from exiting the premises.
• Refuses sale of alcohol or tobacco products to underage or intoxicated individuals.
50%
Customer Service Excellence
• Attentively addresses customers' needs.
• Welcomes, assists, and expresses gratitude to customers in a timely, courteous, and friendly manner.
• Provides product recommendations to customers when suitable.
25%
Operational Efficiency
• Organizes and rotates inventory to guarantee product freshness and adherence to expiration dates.
• Efficiently restocks and utilizes supplies to minimize waste and maintain cost-effectiveness.
• Operates departmental equipment and tools; accurately manages cashiering systems, recognizing all payment methods and giving correct change when necessary.
• Maintains a clean, organized work area, free from safety hazards; reports any faulty equipment or hazards to management.
25%
Additional Duties
Performs other job-related tasks as assigned.
Qualifications
Required Education
Course of Study
High School / GED
Preferred Education
Course of Study
High School / GED
Diploma
Language Requirements
Required Language(s)
Preferred Language(s)
English
English and Spanish
Relevant Experience
Supervisory Experience
0 -3 years minimum
No Supervisory Experience
Knowledge, Skills & Abilities Required
• Must be at least 21 years of age.
• Completion of TIPS Training is required prior to starting the position.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of a pre-employment drug test and background check.
• Adherence to all company policies and procedures.
• High standards of integrity and reliability.
• Basic computer skills required for online training participation.
• Strong customer service skills.
• Ability to thrive in a fast-paced and busy environment.
Environmental Factors
Physical Demands
While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell, and perform repetitive movements with both hands and/or feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch, and climb up to 30 ft.
Working Conditions
While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid conditions.
Safety Risk Factors
The employee is frequently required to twist back and/or neck, walk on slippery or cluttered surfaces, work with hazardous equipment, and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and other toxins.
Required Equipment
Cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, and department-specific equipment.
Personal Protective Equipment
Goggles, gloves, cutting gloves, fryer gloves, oven gloves, back brace.
Travel Requirements
Travel Percent
Overnight
None
No
Additional Certifications & Training
Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech, Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking, rotation, ordering, merchandising; Pricing- Tags, Signs, Ad change; and MOD training- open and close store.
This Organization Participates in E-Verify
For more information, please refer to the Attachments section below.
The links below provide access to machine-readable files (MFR) that are made available in response to the federal Transparency in Coverage Rule and include negotiated service rates and out-of-network allowed amounts between health plans and health care providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
