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Equipment Services Coordinator

2 months ago

Brooklyn, New York, United States MV Transportation Full time

Job Summary:

MV Transportation is seeking a highly skilled Dispatcher to direct the day-to-day route operations and report to the Dispatch Supervisors. As a key member of our team, you will be responsible for organizing and conducting activities to ensure safe, cost-effective, and on-time operating performance.

Key Responsibilities:

  • Direct and coordinate the day-to-day route operations to ensure safe and efficient transportation services.
  • Monitor and report sign-in/sign-out times, route timeliness, and service issues to the Dispatch Supervisors or Dispatch Managers as necessary.
  • Communicate with drivers and dispatchers to ensure seamless service delivery.
  • Monitor radio, telephones, and on-road provision of service for quality and make adjustments as needed.
  • Participate in analysis and review of operating performance to identify areas for improvement.
  • Collaborate with the Dispatch Supervisors and Dispatch Managers to develop and implement strategies to improve service quality and efficiency.
  • Provide exceptional customer service and support to internal and external stakeholders.
  • Develop and maintain knowledge of the service area and transportation industry trends.

Requirements:

  • Two (2) years of customer service experience preferred.
  • Experience with Trapeze software a plus.
  • Demonstrate a high customer service commitment and professional phone manner.
  • Knowledge of the service area a plus.

Equal Employment Opportunity:

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.