Family Navigator
4 weeks ago
We are seeking a highly motivated and experienced Family Navigator to join our team at Greater Philadelphia Urban Affairs. The successful candidate will provide confidential support, mentoring, advocacy, and guidance to families of children and youth with behavioral health and/or autism spectrum disorder within multiple or complex systems.
The Family Navigator will create an individualized roadmap that spans the array of services, from evaluations and education to treatment and other supports, ensuring that the roadmap and peer services are accurate, specific, and align with the families self-determined needs and priorities.
The goal of the Family Navigator is to continuously meet the family where they are with flexibility, empathy, and knowledge, while promoting a positive public image of all PFV programs and serving as a representative in assigned committees, task forces, as well as other meetings.
Key Responsibilities- Participate in regular 1:1 supervision and team meetings as scheduled.
- Participate in all required agency staff meetings.
- Attend required trainings.
- Attend all required meetings/conference calls in the community in a professional manner.
- Gather and provide data as assigned.
- Other duties as assigned.
- Minimum Experience: Parent/guardian with direct experience raising a child with autism spectrum disorder who has utilized the local child serving systems.
- Ability to use lived experience to support other families.
- Two years' experience/knowledge of Philadelphia child-serving systems and resources for children/adults with autism or behavioral and/or mental health challenges.
- One years' experience with fee-for-service programs, and/or knowledge of billable services, and/or documentation of services.
- Completion of Family Peer Support training and Autism Family Peer Support* training within 3 months of hire.
- Knowledge of or training in Systems of Care and trauma informed care.
- Experience with Child and/or Family Advocacy.
- Experience with administrative tasks, such as tracking/monitoring data, documentation, etc.
- Experience working with and understanding of billable service with the Medicaid system.
- Philadelphia County Resident.
- High School Diploma or GED.
- Demonstrated effective written and verbal communication skills.
- Ability to interact with families and other external parties effectively and professionally, including multi-disciplinary teams.
- Possess excellent computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
- Ability to be flexible, collaborative, and creative.
- Dependable with strong time management and organizational skills.
- Excellent communication, listening and interpersonal skills including public presentations.
- Negotiation and conflict resolution abilities.
- Utilizes a strength-based perspective.
- Ability to maintain regular and punctual attendance; available for flexible work schedule including evenings and weekends as needed.
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