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Clinical Support Coordinator
2 months ago
Cayuga Health and its affiliates stand as the foremost healthcare system in the region, recognized for delivering integrated health services that enhance the well-being of the communities we serve. Our dedication to exceptional healthcare is rooted in our team of remarkable professionals who are committed to discovering clinical innovations and improving access to state-of-the-art facilities, equipment, technologies, and research protocols. At Cayuga Health, we prioritize our employees by offering competitive compensation, comprehensive benefits, and numerous opportunities for professional development within the healthcare sector.
The role of the Patient Services Representative is dynamic, adapting daily to the clinical and administrative needs of the practice. Responsibilities typically encompass supporting physicians and mid-level providers with clinical tasks and direct patient interactions, as well as assisting patients and staff with administrative functions.
Key Responsibilities:
- Coordinate scheduling for cardiac testing and invasive cardiovascular procedures with outpatient clinics.
- Collaborate with both outpatient and inpatient services to confirm patient demographics, procedural orders, and necessary authorizations.
- Ensure alignment between provider schedules and procedural unit schedules, verifying appropriate utilization of resources.
- Organize and maintain patient charts, ensuring adequate office supply levels.
- Oversee front desk operations, providing a welcoming atmosphere for all patients and provider inquiries.
- Associate's degree or equivalent experience.
- Proficiency in Microsoft Office Suite.
- Strong interpersonal skills with a background in customer service.
- Effective time management and prioritization abilities.
- Experience in a medical office setting is preferred.
- College-level education in a healthcare support field is advantageous.
- Familiarity with Electronic Medical Record (EMR) systems is beneficial.
- Experience with systems such as Meditech, Medent, and Epic is helpful.
- This position requires onsite presence.
- Work hours typically align with standard business hours.
We are proud to be an Equal Employment Opportunity employer, committed to fostering the growth and health of our employees and community by embracing diversity and inclusivity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or any other protected characteristic.
