MacOS Support Specialist

2 weeks ago


New York, New York, United States B&H Photo Full time

Company Overview:
B&H has been a leading provider of photography and videography equipment for over 45 years, renowned for its exceptional customer service and extensive product knowledge.

Position Summary:
The Desktop Support team is responsible for overseeing and maintaining the hardware and software setups for individual users or groups. This includes the installation and configuration of desktop computers, printers, phones, and other essential peripherals. The team ensures that users are connected to the appropriate networks and servers while addressing any connectivity challenges.

Key Responsibilities:
- Develop and refine processes for desktop support operations.
- Research and document requirements for software and hardware functionality.
- Manage requests via the internal ticketing system.
- Install and troubleshoot advanced Mac hardware in various locations.
- Configure and support Apple devices, including computers and peripherals.
- Focus on providing support primarily for Mac platforms while also being knowledgeable in Windows systems.
- Implement and manage company-wide hardware and software deployments.
- Ensure the security of macOS environments through regular updates and best practices.
- Maintain inventory records for hardware installations and manage asset procurement as needed.
- Provide high-level support for VIP users regarding all incidents and service requests.

Qualifications:
- A minimum of 3 years of experience in IT support, specifically with Apple MacOS desktops.
- Certification in MacOS, iOS, or other relevant hardware is preferred.
- Proficient in the installation of major computer components and software.

Skills and Abilities:
- Strong knowledge of various operating systems, particularly MacOS and Windows.
- Understanding of common software issues and their resolutions.
- Excellent communication skills and a professional demeanor.
- Detail-oriented with strong analytical abilities.

B&H is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees.



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