Senior Technical Support Specialist

7 days ago


New York, New York, United States Royal Communications Consultants Inc Full time
Senior Technical Support Specialist

At Royal Communications Consultants Inc, we pride ourselves on delivering exceptional technical assistance to senior management and their support teams. Our mission is to ensure optimal performance of end-user devices and software through a comprehensive suite of services, including setup, troubleshooting, repair, and ongoing maintenance. Our expertise encompasses a wide array of technologies, including desktop computers, laptops, mobile devices, tablets, and network configurations.

Core Responsibilities:
  • Provide timely responses to user requests and support inquiries.
  • Identify and escalate critical issues, ensuring thorough follow-up until resolution.
  • Deliver application support for both Windows and macOS environments.
  • Offer technical advice and assistance to users across all levels of the organization.
  • Install and configure hardware in accordance with established protocols.
  • Manage inventory and assets effectively.
  • Collaborate with external vendors and assist with various IT-related tasks.
  • Participate in project initiatives and contribute to disaster recovery strategies.
  • Document support procedures and share insights with team members.
  • Be prepared for occasional travel and on-call responsibilities.
  • Demonstrate strong multitasking abilities while utilizing platforms such as Webex and Teams.
  • Experience in aviation support is considered advantageous.
Required Qualifications:
  • A minimum of 5 years of relevant experience.
  • Proficiency in a variety of operating systems and software applications.
  • Previous experience providing support to senior executives.
  • Understanding of event support and home networking solutions.
  • Familiarity with proactive support tools and methodologies.
  • Engagement in data privacy initiatives.
  • Knowledge of satellite communication systems and temporary communication devices.
Educational Background:
  • A Bachelor's degree in a related discipline.


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