Technical Support Specialist

2 weeks ago

New York, New York, United States BrainStation Full time
Position Overview

As a Technical Support Specialist, you will play a crucial role in overseeing level 1 support inquiries and managing the deployment of hardware for new employees. Collaborating with the operations team, your responsibilities will include enhancing team and office efficiency. This position is well-suited for individuals with 1-2 years of experience in IT support.

Key Responsibilities
  • Oversee hardware inventory and coordinate device repairs.
  • Handle IT support tickets promptly to adhere to service level agreements (SLAs).
  • Investigate emerging technologies and tools, sharing insights with the team.
  • Engage in clear and effective communication with all team members.
Ideal Candidates Will Possess
  • Experience as a Google Workspace administrator is essential.
  • Familiarity with Ubiquiti/Meraki hardware and software is advantageous.
  • Proficiency in WiFi and Networking is required.
  • A technical degree or background in IT System Administration is beneficial.
  • Experience with tools such as JIRA and Confluence is preferred.
  • Knowledge of platforms including MacOS, iOS, and Android is necessary.
  • Experience with VMWare, particularly Workspace One UEM, Kandji, and FreshService inventory management.
  • Understanding of SoC2/IT Audit processes is a plus.
Benefits and Perks
  • Comprehensive Health & Wellness Benefits Package.
  • Social events, outings, and retreats.
  • Retirement planning assistance.
  • Parental leave program.
  • New device allowance.
  • A culture that promotes learning and development.
  • Flexible working hours.
  • Options for remote work.
  • Programs recognizing service milestones.
About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation collaborates with instructors from leading brands to create and deliver innovative, real-world digital education that empowers professionals worldwide.

Commitment to Diversity

BrainStation is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

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