Customer Success Sales Manager

6 days ago


Houston, Texas, United States AlphaStaff Full time
Customer Success Sales Manager

We are seeking a highly motivated and results-driven Customer Success Sales Manager to join our team at AlphaStaff. As a key member of our sales team, you will be responsible for driving customer adoption, ensuring customer satisfaction, and identifying opportunities to upsell or cross-sell our products and services.

Key Responsibilities:
  • Develop and maintain strong relationships with customers to understand their needs and ensure their success.
  • Serve as the main point of contact for customer inquiries, requests, and escalations.
  • Collaborate with internal teams to resolve customer issues in a timely manner.
  • Conduct product training sessions for clients to increase product adoption and usage.
  • Identify growth opportunities within existing accounts and work towards expanding the business relationship.
  • Monitor customer health metrics to proactively address any potential risks.
  • Create and deliver regular reports on customer success metrics.
  • Stay up-to-date on industry trends and best practices in customer success.
Requirements:
  • Previous experience in HVAC sales, door-to-door sales, or solar sales (not a must).
  • Proven experience in a customer success, account management, or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to handle difficult situations with diplomacy.
  • Proficiency in CRM software and Microsoft Office suite.
  • Ability to work both independently and collaboratively in a fast-paced environment.
  • Customer-focused mindset with a passion for delivering exceptional service.
What We Offer:
  • Competitive pay and monthly bonuses.
  • Medical and life insurance.
  • Company stock options.
  • Retirement benefits with renewable income.
  • Opportunities to attend conventions.


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