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Customer Success Manager

2 months ago

Houston, Texas, United States Innio LLC Full time
{"Role Summary": "The Customer Success Manager (CSM) plays a vital role in building strong relationships with channel partners and end-user customers across their assigned region. This position requires a customer-centric approach, with a focus on delivering exceptional service and support to drive business growth and customer satisfaction.", "Key Responsibilities": "
  • Work closely with channel partners to understand their business needs and develop tailored solutions to drive growth and revenue.
  • Collaborate with internal teams to ensure seamless execution of services, including parts fulfillment, warranty, fleet programs, and technical issue resolution.
  • Provide expert technical support and training to channel partners and end-users, ensuring they have the necessary skills to maximize the value of INNIO's products and services.
  • Identify and pursue new business opportunities, working closely with the sales team to develop and execute sales strategies.
  • Monitor and analyze key performance indicators (KPIs) to measure channel partner performance and identify areas for improvement.
", "Qualification Requirements": "
  • Bachelor's degree from an accredited college or university with a minimum of 5 years of experience in a customer-facing role and technical background or equivalent knowledge/experience.
  • Minimum of 3 years of professional experience in a customer service, key account support, contract, and/or project management role in gas compression and/or power generation industry.
  • Minimum of 1 year of experience working with Oracle ERP system.
  • Ability and willingness to travel up to 30%, primarily within the assigned regions.
  • Self-motivated with ability to multitask and manage various customer events and activities simultaneously while working remotely.
  • Strong customer and interpersonal communication skills, both written and verbal.
  • Ability to work effectively and influence within cross-functional teams.
  • Computer knowledge and experience in MS Office, Outlook, Excel, etc.
  • Ability to learn and adapt to new systems quickly.
  • Passionate customer service orientation and customer advocate.
  • Fluent in English.
", "Company Overview": "INNIO is a leading provider of energy solutions, combining a rich legacy in the power and gas compression space with pioneering technology. Our company is committed to delivering affordable, reliable, and sustainable energy solutions for today and tomorrow.", "Why Join INNIO": "At INNIO, we offer a comprehensive array of international career opportunities and understand that diversity creates excellence. We aim to empower individuals to reach their full potential, providing a great work environment, professional development, challenging careers, and competitive compensation.", "Equal Opportunity Employer": "INNIO is an Equal Opportunity Employer, committed to making employment decisions without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristics protected by law.", "Language": "English"}