Enterprise Customer Success Manager

3 days ago


Houston, Texas, United States Sigma Computing Full time
About Sigma Computing

Sigma Computing is a leading provider of cloud-based analytics and business intelligence solutions, empowering businesses to make data-driven decisions.

Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds.

We're seeking a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team.

Key Responsibilities
  • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.
  • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform.
  • NDR Growth: Develop and implement strategies aimed at maximizing Net Dollar Retention. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.
  • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.
  • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.
  • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.
Requirements
  • Bachelor's or Master's degree in Business, Analytics, Computer Science, or a related field.
  • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.
  • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders.
  • Strong analytical skills with a proven ability to solve complex problems using data.
  • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.
  • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.
  • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery).
  • ETL experience.
  • Experience implementing production business intelligence solutions.
  • Startup experience.
Additional Information

The base salary range for this position is $132k - $165k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.

This role is eligible for variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.



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