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Customer Service Representative

2 months ago

Denver, North Carolina, United States Rich Lyon - State Farm Agent Full time
Job Overview

As a valued member of our team at Rich Lyon - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Staff Assistant. This role is ideal for someone who enjoys working with the public and is passionate about providing exceptional customer service.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers, providing personalized service and support as needed.
  • Provide Accurate and Friendly Customer Service
    • Respond to customer inquiries in a timely and professional manner, addressing questions and concerns regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a Customer-Focused Approach to Educate Customers
    • Utilize a customer-centric review process to educate customers about insurance options, helping them make informed decisions about their coverage needs.
Benefits and Opportunities
  • Competitive Compensation and Benefits
    • Enjoy a salary plus commission/bonus structure, as well as access to paid time off and valuable benefits.
  • Opportunities for Growth and Development
    • As a member of our team, you will have the opportunity to develop new skills and advance your career within our agency.
Requirements
  • Excellent Interpersonal and Communication Skills
    • Demonstrate exceptional interpersonal and communication skills, both written and verbal.
  • Organizational and Self-Motivated
    • Display strong organizational skills and a self-motivated attitude, with a focus on delivering high-quality results.
  • Detail-Oriented and Customer-Focused
    • Be detail-oriented and customer-focused, with a passion for delivering exceptional service and support.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application for consideration.