Cashier and Customer Service Representative
3 weeks ago
As a Cashier and Customer Service Representative at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. You will be the face of our company, greeting each customer and using their name whenever possible, while also unloading their groceries from the cart to the belt, checking for items at the bottom of the cart, and following correct bagging procedures.
Key Responsibilities
• Provide excellent customer service by greeting each customer, using their name, and engaging them to create a positive shopping experience
• Unload customers' groceries from the cart to the belt, checking for items at the bottom of the cart and under baby seats
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' orders and handle payment transactions, following standard practice
• Maintain a neat and clean appearance, adhering to the Food Lion dress code, and wear the Food Lion uniform with apron and name badge when on duty
Requirements
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
Working Conditions
• Ability to stand 100% of the time, frequently walking short distances
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions, bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
Equal Employment Opportunity
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.
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