Sales and Customer Service Representative

6 days ago


Denver, North Carolina, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our wellness programs, and supporting the growth and retention of our client base.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • A supportive and caring community that celebrates individuality and shares knowledge
  • Award programs and recognition for outstanding performance
  • Trained leadership that invests in your success
  • A flexible schedule and opportunities for growth and development
Requirements
  • High school diploma or equivalent
  • Previous retail or sales experience (preferred)
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

We're committed to creating a positive and inclusive work environment that supports the well-being of our team members and clients. If you're passionate about delivering exceptional customer service and promoting wellness, we encourage you to apply for this exciting opportunity.



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